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6 Alternate options to RingCentral Companies Ought to Strive in 2024


It’s unattainable to speak a few enterprise cellphone service with out mentioning RingCentral.

RingCentral has a noteworthy market presence worldwide, however its capabilities could be overwhelming and costly for small companies.

Is there a greater various to RingCentral that has related options, versatile pricing, and a less complicated setup?

We’ll see how six widespread RingCentral rivals stack up towards it.

What Customers Usually Like About RingCentral

Right here’s why prime corporations select RingCentral as their enterprise communication platform.

In depth characteristic set

RingCentral offers a variety of communication instruments, together with cellphone methods, video conferencing, and collaboration platforms, appropriate for numerous enterprise wants. Limitless calling and staff convention calls are widespread options included throughout RingCentral’s pricing plans.

The corporate additionally provides a contact middle resolution that enhances agent effectivity and buyer expertise for bigger groups.

RingCentral’s communication options enable for the centralized administration of a number of communication channels, corresponding to voice, e-mail, fax, and SMS, supporting distant staff collaboration.

World footprint

RingCentral helps corporations with rigorous worldwide calling calls for:

  • Native PSTN assist is obtainable in 46 international locations, together with the U.S. and Canada.
  • Toll-free numbers and native numbers can be found in over 100 international locations.
  • Eighteen languages are supported throughout the group’s desktop and cell apps.

Integration capabilities

RingCentral helps quite a few third-party integrations, enhancing its enterprise communication system. A few examples embrace Salesforce integration for data-driven buyer personalization and Microsoft Groups integration for in-app cloud calling.

Scalability

RingCentral provides a number of options to suit your enterprise wants, avoiding the necessity for frequent service modifications. Its numerous pricing plans cater to completely different enterprise sizes and progress levels.

Why Companies Could Search an Various to RingCentral

Regardless of its market presence, RingCentral may not be the precise VoIP cellphone system for a lot of organizations.

1. Value

With annual pay as you go pricing plans changing into the usual, RingCentral may be too costly for a lot of small companies. RingCentral’s month-to-month price ranges from $30 to $45 per person per thirty days.

The monthly cost of RingCentral is between $30–45 per user.The monthly cost of RingCentral is between $30–45 per user.
The month-to-month price of RingCentral is between $30–45 per person.

The toll-free quantity inbound minutes characteristic is restricted to 100 minutes on the Core plan, whereas on the Superior plan, you solely get 1,000 minutes.

As a small enterprise, you’ll possible don’t have any use for many of RingCentral’s options past cellphone calls — for example, analytics for IT directors, worldwide calling, and entry to its APIs. In different phrases, you’re spending cash on options you don’t want.

And, over time, there are much more add-ons. Extra native numbers will price $4.99/month, webinar licenses $40/month, and vainness numbers $30/month — you get the concept.

2. Reliability & usability

The corporate has a fairly first rate community, nevertheless it’s not flawless. All through the U.S., it has two knowledge facilities for its customers to share. This may end up in greater name latency and lowered redundancy.

Moreover, some customers could discover the person interface difficult, particularly once they’re new to the platform. In line with critiques posted on G2, various vital buyer critiques famous the difficulties of the executive options and maneuvering between the net and desktop apps.

3. Customer support

If you look by means of critiques about RingCentral, you’ll discover that the corporate has many annoyed clients. From account managers who’re onerous to achieve and billing or renewal considerations to sluggish assist response instances, service high quality stays a prime purpose why individuals hunt down a RingCentral various.

Sadly, RingCentral drops the ball right here. Some customers report wait instances so long as a number of weeks:

“Customer support was atrocious. You needed to make a request and await a callback from an individual in a completely completely different time zone. In case you missed the decision, you needed to await that agent to name you again, no person else. Once I canceled and needed to port my numbers, it was a multi-week saga the place I couldn’t get a response from anybody.”

Stephanie Y.

Legal professional (Regulation Apply)

The excellent news is that you’ve many choices for enterprise communication instruments.

Let’s check out some potential RingCentral rivals value trying out.

High 6 Alternate options to RingCentral

Need to change from RingCentral to a different VoIP cellphone service? Listed here are the most effective RingCentral options to think about.

1. Nextiva

Nextiva cloud phone system is the best alternative to RingCentral.Nextiva cloud phone system is the best alternative to RingCentral.

Nextiva is among the most well-rounded enterprise cellphone methods you’ll discover available on the market. It offers enterprise VoIP cellphone providers, video conferencing, staff messaging, and unified communications capabilities. On prime of these, it provides each inbound and outbound contact middle options.

What makes Nextiva stand out is its distinctive customer support, which is fairly uncommon within the enterprise communications world. Points are resolved on time, and the assist staff is at all times affected person with customers.

Right here’s how one person described their assist expertise with Nextiva:

“No extra robo calls, nice auto attendants, a lot of additional options, Buyer assist is 24/7, straightforward to make use of and I take advantage of it on a regular basis. Nextiva retains all of my calls from 12 completely different numbers effectively organized. They’ve it arrange the place I see the caller’s ID and likewise see from which auto attendant they’re calling. That is very important.”

Robert H.

G2 Evaluate

Nextiva can also be extra reasonably priced than RingCentral for small and rising companies. It begins at $18.95 per person per thirty days for 20–99 customers. Lastly, Nextiva has a dependable service with 99.999% uptime from its eight redundant knowledge facilities throughout the U.S.

Along with a decrease price, Nextiva provides many superior cellphone options included with every plan at no extra cost. We’ll get to that in a second.

2. Vonage

Vonage phone system is among the top alternatives to RingCentral.Vonage phone system is among the top alternatives to RingCentral.

Vonage is the popular enterprise cellphone system for organizations that wish to customise their communication workflows extensively. It has a variety of customized APIs you should use to attach your VoIP cellphone system to completely different native and third-party functions.

Regardless of its in depth integration capabilities, Vonage is simple to arrange and use. One person mentioned they didn’t require any coaching to make use of the cellphone system: “My expertise with Vonage was good as a result of their app is user-friendly and visually interesting. It was easy to make use of and didn’t require any coaching from what I recall.”

Vonage additionally offers a strong suite of options, together with voice calling, SMS, staff messaging, and video conferencing. In case you’re searching for an easy-to-use enterprise cellphone system with in depth options and nice name high quality, you must undoubtedly test it out.

3. Ooma

Ooma is among the top competitors to RingCentral.Ooma is among the top competitors to RingCentral.

Ooma is a good VoIP cellphone service for small companies on a price range. It offers all of the important options you’ll have to get your small business communication wants off the bottom — CRM integrations, sizzling desking, and name administration capabilities corresponding to name routing.

Right here’s how one person described their expertise with Ooma:

“I’m now saving a whole bunch of {dollars} per yr! The standard of the VoIP service is excellent, and nobody would be capable of inform the distinction between this digital system and an analog system. It has an app that’s feature-rich and is a superb backup to have within the occasion of an web failure. I may modify account settings from proper inside the app.”

In case you’re searching for an easy resolution with out the complexity of extra in depth cellphone methods, Ooma is certainly one to attempt.

4. Aircall

Aircall is one of many alternatives to RingCentral.Aircall is one of many alternatives to RingCentral.

Aircall’s cloud-based name middle software program works finest for small and mid-sized companies. You get important options and capabilities corresponding to name queuing, analytics, and integrations that can assist you administer a lean name middle.

What customers love finest is Aircall’s knowledge analytics characteristic, which lets you view knowledge units per person for extra granular insights. The mixing capabilities additionally work effectively, particularly in how Aircall syncs with HubSpot. You can also make calls to clients instantly out of your CRM.

Total, Aircall is especially interesting for groups searching for a easy but highly effective name middle resolution with a robust emphasis on collaboration and integration.

5. Dialpad

Dialpad is one of the leading alternatives to RingCentral.Dialpad is one of the leading alternatives to RingCentral.

​​Dialpad is a budget-friendly, AI-powered contact middle resolution. It provides a variety of AI-driven capabilities, corresponding to transcriptions and real-time analytics.

Dialpad’s interface and person expertise stand out. For instance, you possibly can set up name facilities by groups and monitor callbacks utilizing voice AI.

In case you’re a tech-savvy small staff searching for a smooth and fashionable VoIP service, you’ll possible discover Dialpad engaging.

6. Grasshopper

Grasshopper is one of many alternatives to RingCentral.Grasshopper is one of many alternatives to RingCentral.

Grasshopper is good for solopreneurs and small companies that don’t wish to be held again by a fancy VoIP cellphone with in depth options they don’t want. It has options corresponding to digital cellphone numbers, name forwarding, and voicemail transcription.

Right here’s how one person described their expertise with this digital cellphone system:

“Grasshopper was very user-friendly. It was straightforward to make use of, and we by no means actually had a have to contact buyer assist. The implementation was straightforward, and we liked that we might apply it to a line/VOIP or additionally log into the Grasshopper app and reply on the go.”

In case you want a easy, no-frills digital cellphone system that’s straightforward to arrange and handle, Grasshopper is value trying out.

Why Nextiva Is the Greatest Various to RingCentral

Nextiva provides extra reasonably priced pricing, glorious buyer assist, and in depth VoIP capabilities, making it the most effective various to RingCentral.

✅ Versatile pricing plans

Nextiva has extra versatile pricing plans than RingCentral.

Nextiva’s commonplace plan, the Important bundle, begins at $18.95 per person per thirty days. Alternatively, RingCentral’s Core package deal prices $20 per person per thirty days.

As well as, you possibly can customise your plan based mostly on the variety of customers. The extra customers you could have, the decrease the value. Nextiva additionally provides extra toll-free minutes and contains limitless on-line fax in all plans.

Core options corresponding to name recording and auto-attendant aren’t on RingCentral’s primary plan, so that you’ll must improve to entry them. This makes the enterprise cellphone system much more costly for smaller groups.

✅ Superior ease of use and setup

A handful of our clients made the change from RingCentral to Nextiva due to how straightforward Nextiva is to make use of. In a single person’s phrases:

“I just lately modified from RingCentral to Nextiva for a number of causes, one in every of which was to make issues SIMPLER. Up to now, utilizing Nextiva has been outstanding. It’s the whole lot and greater than I beforehand imagined. If you’re wanting right into a VoIP supplier, I extremely recommend you are taking a detailed take a look at Nextiva.”

Nextiva provides a user-friendly interface that makes it straightforward to arrange and handle your VoIP system, together with advanced duties corresponding to name flows and voicemail workflows. The platform is intuitive and straightforward to navigate, permitting you to shortly make modifications to your system and add new customers as wanted.

Nextiva additionally offers complete coaching and assist supplies to onboard you shortly, and the assist staff is at all times on deck to reply your questions and resolve any points.

✅ Superb buyer assist

Nextiva has a stellar 9.0 buyer assist ranking on G2 in comparison with RingCentral’s 7.6 ranking. Our assist staff is obtainable 24/7 throughout a number of channels to assist clients resolve points.

One person mentioned Nextiva’s assist operate beats that of many of the different VoIP cellphone providers available on the market:

“I’ve used many VOIP service suppliers through the years. It at all times looks as if they overpromise and underdeliver, and the customer support is horrible in case you’re a small account. With Nextiva, it has been the other. The setup was straightforward. The tech assist by means of chat is responsive and educated. Quick wait instances and the IT assist is aware of the product effectively.”

✅ Stellar efficiency and reliability

Nextiva’s cloud structure ensures 99.999% uptime. In different phrases, you’ll solely expertise, on common, six minutes of service downtime in a complete yr. RingCentral customers reported, on common, 43 minutes of downtime in 2023.

In contrast to RingCentral, which is constructed round two knowledge facilities within the U.S., Nextiva has a redundant knowledge structure throughout eight North American areas. This spreads the info service bandwidth evenly, limiting congestion and latency.

✅ Sturdy unified communications options

Past core VoIP options, Nextiva has extra unified communication capabilities to enhance your general expertise.

Name Pop, for instance, lets contact middle brokers see callers’ buyer knowledge, corresponding to account worth and buyer expertise rating, earlier than and in the course of the dialog. This helps them personalize interactions for a greater buyer expertise.

That’s not all. Nextiva provides a complete enterprise intelligence add-on instrument that gives insights into name efficiency for data-driven decision-making. It allows you to monitor superior metrics, corresponding to name quantity and complete speak time, and generate experiences to provide you a fowl’s-eye view of your small business communication standing.

✅ Total buyer satisfaction

A VoIP comparability survey by GetVoIP discovered that Nextiva is the best-rated VoIP cellphone service when put next with options, together with RingCentral.

Nextiva outperformed RingCentral in six core classes, specifically high quality, set up, assist, reliability, options, and value.

Degree Up Your Enterprise Communications

Whilst you can get pleasure from an intensive vary of capabilities and options with RingCentral, upgrading to Nextiva provides you with entry to a extra complete suite of options, higher buyer assist, and extra dependable efficiency.

Nonetheless not satisfied? Take a look at our in depth comparability web page to see how Nextiva stacks up towards RingCentral.

The cellphone system your small business wants

Get the assist, reliability, and adaptability your staff wants from Nextiva.

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