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an worker retains complaining about her boss, who I handle — Ask a Supervisor

A reader writes:

I’ve an worker who I’m having a tough time understanding tips on how to handle.

I handle Jessica, who manages Cynthia. Cynthia could be very meticulous and holds folks to extremely excessive requirements. This typically makes her troublesome to work with, as she will get upset when others don’t work in the identical method as she.

Cynthia ceaselessly complains to me about her supervisor, who takes a way more right-brained strategy to her job. Jessica’s administration fashion is free, enjoyable, and go-with-the-flow. I consider in our tradition, Jessica’s strategy is useful.

When Cynthia complains about Jessica, I’ve tried to redirect her to work it out with Jessica instantly and to be extra adaptable to completely different administration kinds. However she continues to complain to others and to me, and I don’t know what to do about it. I’ve requested her not to do that, however it looks as if she feels I’m not doing my job if I don’t self-discipline Jessica indirectly.

I consider she needs me to agree along with her and put the identical form of stress on Jessica that Cynthia places on herself, and I’m not excited about being that form of supervisor. I’m pleased with Jessica’s efficiency. If I don’t take the motion Cynthia believes I ought to take, she sulks and complains to the opposite workers.

In all honesty, Jessica is way simpler to work as a result of she doesn’t get so labored up about all the things. For my part, I’ll take a staff participant who strikes at her personal tempo over a tough employee who complains about all the things. Do you’ve gotten any phrases of recommendation for coping with Cynthia?

I reply this query over at Inc. at this time, the place I’m revisiting letters which have been buried within the archives right here from years in the past (and typically updating/increasing my solutions to them). You can learn it right here.

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