• Providing exceptional customer service, which includes but is not limited to, de-escalating situations with angry or concerned customers and educating them on our business processes • Troubleshooting errors and addressing complaints regarding the CNG website • Navigating through different software to find information requested by both customers and management

• Worked as a customer service representative assisting customers with the process of purchasing and selling event tickets (March 2016 – December 2016) • Cross-trained in the Technical Support department, which included reporting widespread technical issues with the StubHub website and employee systems using platforms like Jira and Workforce (January 2017 – June 2017) • Communicated with different departments, such as Case Management and Executive Claims, to advise of resolution or updates on the status of reported issues

• Implemented use of programs such as Adobe InDesign and Quark Xpress to produce mailers for political candidates in different states including Hawaii and New York • Worked in a highly productive environment, which consisted of long hours and creating content at a fast pace