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Dialpad Pricing & Plans: Is It Value It for SMBs?

Dialpad is a cloud communications platform designed to allow omnichannel communications with AI-powered insights. Its clear interface and assortment of calling and conferencing options make it a well-liked alternative for corporations in search of a complete enterprise telephone system, however is it actually one of the best deal for what it gives?

Whereas Dialpad presents helpful options, corresponding to video conferencing and name transcriptions, at a value level that’s inexpensive for many companies, it nonetheless has its drawbacks. 

Let’s look at Dialpad’s plans and pricing, evaluate its strengths and weaknesses, and see the way it compares to Nextiva.

Dialpad Pricing & Plans

Dialpad presents three plans, every of which gives options and instruments.

Commonplace plan

Dialpad’s Commonplace plan prices $15 per consumer per thirty days and gives a primary assortment of enterprise telephone system options. Every consumer will get one native enterprise telephone quantity and will be licensed with a minimal of 1 seat and a most of 1 workplace. 

Among the many Commonplace plan’s options are:

Professional plan

For companies in search of extra superior options, Dialpad’s Professional plan is accessible at $25 per consumer per thirty days. This contains all of the options from the Commonplace plan, whereas including new options and growing sure limits. For instance, departments and ring teams are elevated to a most of 25 customers, and the workplace most is elevated from one to 10 (though the seat minimal can also be elevated to 3). 

Professional plan options embody:

Enterprise plan

Lastly, there’s Dialpad’s Enterprise plan. Because the title suggests, it’s designed for giant enterprises that want a communications answer for a lot of staff. Whereas it requires a minimal of 100 seats, it may be used throughout an infinite variety of workplace areas.

Notably, the pricing plan for Enterprise is just not disclosed, so companies should attain out on to see what it should price their group.

The Enterprise plan contains all of the options within the Commonplace and Professional plans whereas including:

Widespread options throughout plans

Some components of Dialpad’s choices are accessible on all plans, together with sure calling and messaging options, safety compliance, and chat help.

For customers fascinated with messaging, these options embody:

  • SMS, MMS, and staff messaging
  • Audio chat rooms
  • Matter-based staff messaging and message threads
  • File sharing

For customers who host or be part of many conferences, members can be part of conferences from their desktop or through a cellular browser, whereas customers within the US and Canada also can dial in. Different widespread assembly options embody:

  • Limitless conferences, with a most of 10 members and a five-hour restrict per assembly
  • Desktop and cellular display sharing
  • Limitless audio recordings
  • In-meeting chat
  • Assembly scheduling from Google Workspace or Microsoft 365 calendar 

Moreover, Dialpad has sure safety features and compliance ranges which can be common throughout plans. These embody:

  • Person administration and an admin portal
  • Single sign-on
  • HIPAA/BAA compliance
  • Locked assembly rooms

Lastly, all Dialpad customers can anticipate help through an internet data base and group discussion board, multilingual web- and chat-based help, and dwell help choices. Needless to say dwell help is accessible 24/7 for Professional and Enterprise customers solely and isn’t out there to Commonplace customers on weekends.

Web fax (eFax) is barely out there as an add-on, no matter your plan. After the primary 1,000 faxes every month, every extra fax will price $0.10, so organizations that ship digital faxes might want to issue this into their funds.

Nextiva Pricing & Plans

Now that you realize what Dialpad can present, it’s time to take a look at Nextiva’s plans and see how they evaluate.

Important plan

Nextiva’s first choice is the Important plan, which gives all of the fundamentals for enterprise communications. This plan contains the core communications components you want on your staff, beginning at $18.95 per consumer per thirty days, and gives:

Skilled plan

The subsequent tier is Nextiva’s Skilled plan. Beginning at $22.95 per consumer per thirty days, it expands the Important plan’s choices with extra minutes, messages, and assembly members. This plan gives many extra capabilities that assist groups collaborate and higher serve their prospects, making it a high decide for gross sales and advertising groups.

 Along with every part within the Important plan, the Skilled plan contains:

Enterprise plan

The very best tier for Nextiva is the Enterprise plan. Whereas there’s no record value for Dialpad’s Enterprise plan, Nextiva’s providing is accessible at $32.95 per consumer per thirty days. This plan is ideal for many who need essentially the most performance from their communications platform and is arguably the final word providing for enterprise communications.

This plan contains every part within the Important and Skilled plans whereas including:

business phone call recording

Enterprise Telephone System Function Highlights

Each Dialpad and Nextiva supply useful enterprise communications options, however that are deserving of particular consideration? Let’s spotlight a number of the key options for every and see what stands out.


Key options of Dialpad’s plans embody:


Nextiva’s plans additionally present vital communications instruments and options, together with:

Expanded Comparability Desk

How do Dialpad and Nextiva evaluate after they go head-to-head? See how their options evaluate on this helpful chart:

Function or Performance Nextiva Important Nextiva Enterprise Dialpad Commonplace Dialpad Enterprise
Month-to-month value (billed yearly) $18.95 $32.95 $15 Not disclosed
Limitless voice and video calling (US and Canada) ✅ ✅ ✅ ✅
Cellular apps (iOS and Android) ✅ ✅ ✅ ✅
Video convention length restrict 45 min 45 min 5 hours 5 hours
Video conferencing members Limitless 10 10
Video assembly recording ✅ ✅ ✅ ✅
Assembly scheduling and calendar integrations ✅ ✅ ✅ ✅
Crew messaging ✅ ✅ ✅ ✅
Voicemail to e mail ✅ ✅ ✅ ✅
Toll-free numbers ✅ ✅ ✅ ✅
Limitless web fax ✅ ✅ Add-on Add-on
Auto attendant ✅ ✅ ✅ ✅
SMS/MMS ✅ ✅ ✅
Name recording ✅ ✅ ✅
Multi-level auto attendant ✅ ✅ ✅
Salesforce and HubSpot integrations ✅ ✅
Name queues ✅ ✅
Voicemail transcription ✅ ✅ ✅
Superior analytics and reporting ✅ ✅
Microsoft Groups integration ✅ ✅
Single sign-on ✅ ✅ ✅

Which Supplier Is Proper for Your Enterprise?

Now that you simply perceive what every supplier presents, you’ll be able to decide which is healthier for sure companies primarily based on their wants, dimension, and workforce.


Dialpad’s AI analytics and voice intelligence enchantment to companies in search of revolutionary tech options. Dialpad is designed with a mobile-centric workforce in thoughts, so it could possibly accommodate salespeople, help brokers, and consultants who predominantly work out of the workplace or in hybrid environments.

Dialpad phone service

World companies, nevertheless, could discover its lack of worldwide calling an issue. Organizations with advanced name heart operations could discover that Dialpad is just not strong sufficient for his or her wants, and its restricted scalability will be a difficulty for rising companies.


Nextiva’s flexibility and scalability make it a match for corporations of all sizes, from small companies to giant enterprises. Buyer-centric companies can profit from Nextiva’s sturdy CRM integration and customer support instruments, that are exceptionally useful for bettering buyer relationships and help.

Nextiva business communications

Moreover, Nextiva’s suite of communication instruments — together with voice, video, and staff messaging — gives an amazing answer for organizations trying to put money into unified communications. Its strong cellular app and staff collaboration instruments additionally successfully help a distributed workforce, and it has a status for prime reliability and uptime, which is nice for companies wherein telephone companies are essential.

Plus, Nextiva’s personal customer support is extremely acclaimed and out there always.

The Verdict on Nextiva

Whenever you evaluate Dialpad and Nextiva, the latter has the sting for companies in search of a strong, all-in-one communications platform with an emphasis on enhancing buyer relationships and offering a seamless expertise throughout channels. Its options enhance buyer interactions and worker collaborations whereas offering useful insights into your communications.

Nextiva caters to the wants of bigger companies with in depth customer support groups, gross sales groups, and call facilities. Rising companies of all sizes will discover that Nextiva is dependable and scalable.

See what your telephone system is lacking.

Degree up your corporation communication. See why high manufacturers use Nextiva to deal with calls at scale.

The submit Dialpad Pricing & Plans: Is It Value It for SMBs? appeared first on Nextiva Weblog.

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