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From Insurance policies to Protocols: How you can Write a Restaurant Worker Handbook


First-day jitters—we’ve all been there, proper? Between assembly new faces, determining the place all the things is, and being bombarded by data, it’s nearly inconceivable to soak in vital particulars. On prime of all this, your new rent will inevitably should ask their new group members for assist, which takes them away from their every day duties.

Now, when you’ve got a restaurant worker handbook, this primary day would look rather a lot completely different. Armed with a go-to information that explains all the things from scheduling to tipping (and all the things in between), your newbies can proactively reply their very own questions and be taught the ropes that a lot faster.

So, whether or not you may have an current handbook gathering mud someplace or are making one from scratch, we’re right here that can assist you make your handbook equal elements helpful and entertaining—as a result of it’s solely useful in case your group really reads it.



What’s a restaurant worker handbook? 

Consider your restaurant worker handbook as your group’s go-to information. Unsure in regards to the appropriate method to clear the espresso machine? It’s within the handbook. Inquisitive about particular well being and security tips? Examine the e book. Undecided how one can request break day for a household trip? You guessed it—it’s within the handbook.

Although every restaurant’s handbook will range barely, all of them act as a precious hub of data, liberating you and your group from continually being tagged in for generally requested questions.

Why do eating places want an worker handbook?

Past saving you from these generally (and simply) answered questions, your restaurant worker handbook is a precious authorized safeguard too. Filled with detailed insurance policies on equal employment alternative, harassment, and different authorized necessities it helps stop misunderstandings and promotes honest therapy.

However with insights into your restaurant’s tradition, values, and the way issues work behind the scenes, your worker handbook is greater than only a rulebook. It’s a communication instrument that retains everybody within the loop about their rights, advantages, and accessible sources. The consequence? An open, clear, and legally compliant atmosphere that fosters collaboration and organizational success.

How the restaurant business differs from different small companies 

Your worker handbook takes care of the fundamentals, like some other enterprise. However, being a restaurant provides distinctive challenges—assume meals dealing with, security requirements, and tips for alcohol service. Toss within the fast-paced rhythm of the business, shift-based groups, and perhaps even a number of areas, and also you’ll grasp the handbook’s important position in maintaining your restaurant working seamlessly.

What to incorporate in a restaurant worker handbook 

Similar to crafting a top-notch dish requires a rigorously deliberate recipe, your restaurant worker handbook wants the correct elements to achieve success. Take into account these sections because the core of your recipe, and season it as you see match.

1. Introduction and mission assertion

This part welcomes staff and units the tone in your restaurant’s tradition, so do your greatest to make it partaking and optimistic. You possibly can embrace a quick historical past of the restaurant, mission assertion, and the values of your restaurant.

2. Worker insurance policies

This part is all about making certain a good work and protected work atmosphere. Remember to embrace issues like:

3. Code of conduct and ethics

Your code of conduct and ethics part units behavioral expectations and moral requirements in your restaurant. You could need to embrace issues like:

  • Pointers for interactions with clients and different group members
  • Cellular phone coverage
  • Social media coverage
  • Uniform and grooming requirements
  • Attendance expectations
  • Workers battle tips and disciplinary course of

4. Worker compensation and advantages

To reply often requested questions on compensation, advantages, and break day, embrace the next data on this part:

5. Scheduling procedures and processes

This part ought to reply widespread questions on scheduling processes like:

6. Restaurant operations

Use this part as a fast useful resource for questions on restaurant operations like:

  • Opening and shutting duties
  • Pre and post-shift duties
  • POS greatest practices
  • Procedures for comps and voids

7. Security protocols

That is a very powerful part. Be sure it’s simple to seek out and thorough, together with protocols like: 

  • Occupational Security and Well being Administration (OSHA), Office Hazardous Supplies Info System (WHMIS, and different office security requirements
  • Allergy protocol
  • Hygiene requirements
  • Alcohol legal guidelines and laws
  • Theft, theft, and accident reporting

Consider your restaurant worker handbook as a recipe that will get tastier with every tweak. It’s at all times good to spice issues up based mostly on the true experiences of your group. In spite of everything, who is aware of the every day grind higher than these dwelling it? So, preserve these strains of communication open, collect suggestions, and let your handbook evolve into the last word information that really resonates along with your group.

Suggestions for writing an interesting restaurant worker handbook

After rigorously spelling out all of the insurance policies, practices, and procedures in your restaurant, you need to ensure that this factor really will get learn, proper? Listed below are just a few ideas to assist make your handbook a bit extra partaking.

  • Don’t get too company. Use easy language wherever attainable
  • Add in visuals and change up the textual content to maintain issues fascinating
  • Break issues up as a lot as attainable. Shorter sections are simpler to learn
  • Use actual (or made up, we’re not judging) examples to provide life to in any other case boring insurance policies and procedures
  • Go digital. This makes sections simpler to navigate (because of Command/Management F), is extra accessible in your group members, and is principally the one method Gen Z will learn it
  • Bonus factors for those who embrace screenshots or movies to show how issues work

Use Homebase to distribute your worker handbook

Sick of answering questions or printing out countless paperwork each time you rent any person new? We completely get it. Who even has a printer lately? With Homebase, it’s all in the app. Your welcome packet, restaurant worker handbook, and each nugget of information your new teammate wants are proper at their fingertips—each time and wherever they want it. 

So say goodbye to paper cuts (throw out your printer for all we care!). Homebase digitizes your entire course of, making onboarding simpler, and extra accessible than ever. 

Attempt Homebase immediately.

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