Tulipsis a leader in frontline operations, helping companies around the world equip their workforces with connected apps that enable quality work, increased efficiency and end-to-end traceability across their operations. Companies of all sizes and industries use Tulip’s cloud-native, no-code platform to implement configurable solutions to solve some of their most pressing operational challenges, including error-proof processes and improved productivity, capturing and analyzing real-time data and continuous improvement.
An MIT spin-off, Tulip is headquartered in Somerville, Massachusetts, with offices in Germany and Hungary. Focused on configurable, human-centric solutions for industrial environments, Tulip is revolutionizing the MES space and has been recognized as a Global Innovator by the World Economic Forum. Tulip has also been named one of Energage’s Top Workplaces USA, and one of Built In Boston’s 2023 “Best Companies to Work For” and “Best Mid-Sized Companies to Work For.”
About you:
- You like to solve problems. In uncertain situations, you cultivate an independent perspective and know how to structure and shape information and efforts into meaningful outcomes.
- Communicate clearly across levels, from the field to engineering managers to C-level executives
- Direct experience with manufacturing site changes or implementing business information technology systems into an operational environment.
- Customer-centric and eager to collaborate with customers to deliver measurable impact
- They understand that most problems can be solved by Google, and that every customer sees the world a little differently.
What skills do you need?
- BA/BS (MBA/Master’s preferred)
- Direct experience with implementing changes in manufacturing and operations.
- 4+ years of experience in the life sciences, specifically pharmaceutical, account management, customer success (preferably SaaS customer success), management consulting, or other customer-facing role.
- Experience creating and leading executive presentations, and working in a large corporate and/or multicultural business environment.
- Experience coordinating and leading activities across cross-functional teams (Sales, Product, Engineering, Marketing, Professional Services, etc.).
- Focus on action and client impact
- Ability to travel (estimated 20%)
Primary Responsibilities:
- Manage the portfolio of customer accounts, their usage and health as it relates to digital transformation with Tulip, and each customer’s relationship with Tulip.
- We guide our customers in using Tulip as a tool to improve their operations through digitalization, including recommending use cases and tracking and communicating ROI.
- As a trusted partner to our customers, we ensure contract renewals are managed and support commercial expansion.
- Coordination between internal teams including customer support, professional services, product management, and sales
- Build and improve internal processes and content as a mechanism for scaling and maturing the Customer Success function
Key contributors:
- customer
- Tulip’s partners (who may also be supporting your account)
- Customer Delivery and Support Team
- sale
- Product Management
Working at Tulip
We know that even great candidates experience imposter syndrome. Even if you don’t meet all the requirements, applying gives you the chance to be considered. We’ve built a strong, diverse team that values hard work, family and personal well-being. Benefits of working with us include:
- Direct impact on products and culture
- Company capital
- Competitive benefits package including health insurance, dental insurance, vision insurance, short-term disability insurance, long-term disability insurance, life insurance, AD&D insurance, Flexible Spending Accounts (FSA), commuter benefits, parental leave and 401(K)
- Flexible work schedules and unlimited vacation policy
- Virtual Corporate Events and Happy Hours
We are an equal opportunity employer. At Tulip, everyone is welcome. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability. Join us in building an inclusive community that transforms how we work on the front lines.
