Company Profile
Arista Networks is the industry leader in data-driven client cloud networking for large data center, campus and routed environments. Our drive is driven by our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence and software-defined networking to give our customers a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current needs of your digital environment, but also anticipate and adapt to future challenges.
At Arista, we value the diverse thoughts and perspectives that each employee brings to the table. We believe that fostering an inclusive environment where individuals with different backgrounds and experiences are welcome is essential to driving creativity and innovation.
Our commitment to excellence has earned us numerous prestigious awards, including Best Engineering Team, Best Companies for Diversity, Compensation and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
job description
People I work with
Are you a top-notch technical support engineer with a passion for solving customer problems? At Arista, we are committed to our customers’ success and believe that by giving customers direct access to top engineers who are passionate about solving complex problems, we can streamline the support process and increase customer success.
We are looking for a world class Technical Solutions Engineer (TSE) to support our products and solutions. Arista’s TSEs are the equivalent of a Tier 3 TAC or Escalation Engineer in most support organizations. We drive customer success with passion, teamwork and responsiveness. You will work with a diverse and multicultural team of top engineers who act as your advocates. You will also work closely with members of our software/hardware engineering, product management, customer engineering and sales teams. Our team culture is one of collaboration between highly skilled individuals and we work as one team to provide the highest level of customer satisfaction.
what will you do
● Respond to customer product inquiries via phone and email.
● Resolve customer concerns that arise during the installation, operation, maintenance or use of the product.
Application or compatibility issues.
● Interpersonal skills and product knowledge and expertise are crucial in handling the day to day tasks.
Customer-centric activities.
● Troubleshoot problems with hardware equipment and software applications;
Corrective action.
● Document customer communications and recurring technical issues to support product quality.
Program and Product Development.
Qualifications
Required product knowledge and technical skills:
● Working knowledge of networking industry, products and protocols
● 3+ years of hands-on experience in a combination of designing, implementing, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
○ AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE
IEEE 802.3ab and IEEE 802.3ae) and other Fast Ethernet interfaces, EVPN, IEEE 802.3x Flow Control and IEEE 802.1Qbb Priority-Based Flow Control, ICMP, IGMP, IPSec, IPv4 and IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
Experience using troubleshooting tools such as IXIA, tcpdump, Wireshark (or similar tools)
Packet generation and analysis tools are highly desirable.
● Good familiarity with Linux is highly desirable
– Familiar with programming/scripting (C++, Java, Python, Perl, JavaScript, Shell)/cloud
Environment/automation is a plus
Required skills:
The ideal candidate has the ability to solve complex and dynamic customer problems.
You will coordinate the environment while balancing the communication needs of each case. Strong analytical and triage skills are required. You will have a strong aptitude for both learning and teaching as we are continually releasing new features and products.
Our engineers work closely with others in Customer Engineering and both Software and Hardware Development to diagnose problems and communicate in a variety of technical contexts, so strong written and verbal communication skills and a collaborative approach are a must.
education:
The minimum educational qualification required is a Bachelor’s degree or ideally a Master’s degree in a technical field (CS/EE preferred) or related field.
Industry certifications preferred. TAC experience preferred.
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