8×8 is a cloud-based enterprise cellphone system that helps enterprises handle communication and staff collaboration effectively.
It provides voice, video, and messaging capabilities that may be accessed via desktop and cellular functions, in addition to via conventional desk telephones.
Regardless of these options, 8×8 won’t be the fitting cellphone system for you, particularly if your online business is rising. In that case, you’ll want an alternate, corresponding to Nextiva, to cater to your communication and collaboration wants.
This text discusses 8×8’s options and pricing plans that can assist you make an knowledgeable determination.
8×8 Pricing and Plans
8×8 provides 5 Unified Communications (UC) and contact middle packages for companies. The pricing isn’t publicly obtainable, so that you’ll have to contact gross sales to understand how a lot your most popular plan will value.
These plans are greatest for hybrid groups seeking to energy communication from a central hub to simplify collaboration between in-office and offsite workers.
X2 plan: All-in-one voice, video, and chat UC software program
This plan has the next fundamental options:
Limitless voice calling to 14 international locations
HD video and audio conferencing for as much as 500 individuals
Microsoft Groups integration
24/7 assist channels
SMS, MMS, voicemail, and staff messaging
X4 plan: Superior name dealing with and analytics
This plan has all of the X2 options plus the next:
Limitless calling to 48 international locations
Media chilly storage
Entrance desk for receptionists and operators
Barge, whisper, and monitor
Contact middle core options
These plans are appropriate for mid-sized and enterprise companies seeking to streamline incoming and outbound buyer communications.
X6 plan: Voice contact middle
The X6 plan comes with all of X4’s UC options, but it surely additionally helps the next:
Buyer expertise journey mapping
Reporting and analytics
Abilities-based routing utilizing interactive voice response (IVR), name recording, and CRM integrations
Name dealing with and queuing
HD voice for improved name high quality
X7 plan: One interface for voice and digital interactions
Buying the X7 Plan offers you entry to all the X6’s options plus the next:
Omnichannel assist, together with social media, chat, SMS, and video
Superior assembly options, integrations, and analytics
Reside streaming and video conferencing
X8 plan: Superior contact middle
The X8 bundle is ideal for enterprises that have to energy buyer communications at scale. It combines X7’s options with the next superior capabilities:
The contact middle options assist midsize and enterprise companies effectively handle large-scale buyer communications. You will discover extra details about pricing and plans right here.
Uninterested in coordinating communication throughout a number of functions? Select one in all Nextiva’s enterprise communication plans to streamline staff collaboration.
In contrast to 8×8, you’ll be able to see what every plan prices on the web site that can assist you rapidly make an knowledgeable determination. Usually, the upper the variety of customers, the decrease the value per person.
For instance, within the Important Plan, you pay $21.95 per person month-to-month (billed yearly) for five–19 customers. When you onboard 100+ customers, you pay $17.95 per person month-to-month (billed yearly).
On the pricing web page, you’ll be able to verify the precise quantity you’ll be charged for the variety of customers you require.
Right here’s what every Nextiva plan would value per person for 20–99 customers with annual billing.
Important plan: $18.95/person month-to-month
We created this plan for solopreneurs and small companies with restricted budgets that have been searching for a device with core Unified Communications capabilities.
It has the next options:
Limitless web fax
Limitless voice and video calling throughout the U.S and Canada
App integrations, together with Outlook and Google Contacts
Toll-free native and worldwide numbers
Assist for as much as 1,000 SMS/MMS per person
24/7 buyer assist
Skilled plan: $22.95/person month-to-month
As your online business scales, your cloud communication and collaboration wants will develop past what a fundamental device can supply. That’s when it’s time to improve to Nextiva’s Skilled plan.
The Skilled plan has all of the options of the Important plan plus the next:
Limitless convention requires as much as 40 individuals
Limitless video conferences
Display screen sharing
Multi-level auto attendant
Cell and desktop SMS/MMS
Salesforce and HubSpot integrations
Enterprise plan: $32.95/person month-to-month
This plan is greatest for midsize and huge companies with advanced communication necessities. These massive companies want enterprise communication software program to handle superior collaboration workflows at scale.
The Enterprise plan has all the options of the Skilled plan plus the next:
Limitless individuals in voice and video conferencing calls
As much as 12,500 toll-free minutes
Limitless video convention recording
Microsoft Groups and enterprise integrations
Core Options of 8×8 and Nextiva
Now that you realize what every supplier provides, let’s delve deeper into their core options.
8×8 cellphone system and speak to middle options
With 8×8 enterprise communications software program, you get the next:
Omnichannel routing: Routinely observe and assign inbound and outbound communications throughout a number of channels — calls, chats, and emails — to the best-fit brokers based mostly on preset guidelines, corresponding to agent talent and availability.
Abilities-based routing: Assign brokers to buyer tickets that match their abilities and experiences to scale back situation decision instances.
Queued and net callbacks: Scale back maintain instances with automated callbacks when brokers are free.
Put up-call surveys: Administer Web Promoter Rating and Buyer Satisfaction Rating surveys to collect real-time buyer suggestions after an interplay and enhance your buyer success workflow.
Workforce collaboration: Past name options, 8×8 has collaboration instruments, corresponding to in-app messaging and doc sharing, to enhance inside communication.
HD video and audio conferencing: Host conferences on any desktop or cellular system for as much as 500 individuals. Schedule conferences in a single click on by way of 8×8’s Google and Outlook calendar integrations. File and share conferences with individuals and non-attendees
Interactive conferences: Hold individuals engaged with polls, reactions, and breakout rooms.
Detailed analytics: Dig into real-time and historic information about name actions, agent efficiency, and buyer satisfaction. Skip the guesswork; energy your contact middle decision-making with correct information.
High quality administration: When you join the X8 plan, you’ll be able to entry 8×8’s superior high quality administration capabilities that can assist you monitor and consider agent interactions for optimum service.
Speech and textual content analytics: The X8 plan offers you entry to speech and textual content analytics options like automated transcriptions and emotion detection. You possibly can conduct context-based speech analytics and extract worthwhile information.
Nextiva cellphone system and speak to middle options
With Nextiva’s enterprise communications software program, you get the next:
Omnichannel assist: Cease coordinating communications throughout a number of apps. Nextiva brings all of your communications channels — from calls to emails and social media — right into a central platform.
Superior IVR: Entry a number of self-service choices — from cloud-based brokers to voice command name flows and clever name routing — for quicker resolutions.
Environment friendly name administration: Entry a number of name administration options — name queuing, name routing, and voicemail administration — that can assist you management inbound and outbound interactions.
Proper agent; proper time: Direct inbound calls, emails, and texts to the fitting agent utilizing skills-based guidelines.
Smarter interactions: Bridge the knowledge hole between your CRM and cellphone system. Draw buyer journey insights out of your CRM and use this information to personalize buyer communications.
High quality and insights: Use name recording and detailed analytics for steady enchancment
By no means miss a message: Obtain voicemail messages in your inbox so that you by no means miss a message. You’ll get a abstract of every message with the audio file connected to make communication extra environment friendly.
Join wherever: Use voice and video conferencing for inside and exterior communication. You possibly can host as much as 25 energetic video individuals and 250 audio individuals on a name.
Cell workforce: Keep productive on the go along with the NextivaOne enterprise collaboration and communication software program. Your staff members can obtain the app to their iOS and Android gadgets to remain linked irrespective of the place they’re.
Seamless setup: Obtain assist from Nextiva’s assist staff, which is on deck that can assist you arrange your online business cellphone system rapidly and get acquainted with its intensive options.
All the time there: Entry 24/7 buyer assist throughout all plans in your peace of thoughts and enterprise continuity. You possibly can troubleshoot points utilizing the assets in Nextiva’s assist middle, submit a ticket, or chat with the assist staff by way of in-app messaging.
Complete Characteristic Comparability
Let’s see how the communication platforms stack up towards one another.
Performance or Characteristic
Begins at $23.95 per person month-to-month (1-4 customers; billed yearly)
Contact gross sales
As much as seven plans for enterprise communications and speak to facilities
As much as 5 plans for UC and speak to facilities
As much as 25 energetic video individuals and 250 audio individuals on the identical name
As much as 500 assembly individuals
Name high quality
Glorious (99.999% uptime per 12 months)
Some customers report frequent dropped calls
Advanced: geared towards enterprise customers
As much as 12,500 toll-free minutes
As much as 100 toll-free minutes
Outlook and Google Calendar integration
Which Supplier Is Proper for Your Enterprise?
Each Nextiva and eight×8 supply a variety of enterprise communications options. Finally, the most effective one for your online business comes all the way down to price range, staff dimension, and scalability.
Select 8×8 if…
What you are promoting is massive with substantial world calling wants, you may have a beneficiant price range, and you’re searching for a sophisticated enterprise communication platform to assist your advanced workflows.
With 8×8’s worldwide calling, omnichannel assist, superior analytics, and AI-powered options, it’s a worthwhile funding for enterprises with loads of financial assets that want to increase name middle effectivity at scale.
Select Nextiva if…
Your high-growth enterprise wants a cellphone system that caters to your collaboration wants however is powerful sufficient to scale with you. Additionally, if you wish to benefit from your price range by investing in a enterprise cellphone service with the core UC and contact middle capabilities, and also you’re searching for one thing straightforward to arrange and use.
Nextiva provides aggressive pricing plans, scalability, beneficiant toll-free minutes, stable CRM integrations, and 24/7 buyer assist, making it an excellent selection for small and medium-sized companies.
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Nextiva is your best option for rising companies. Whereas 8×8 has intensive enterprise voice capabilities, its construction and setup will be overwhelming.
Nextiva, alternatively, gives final enterprise communication flexibility for rising companies.
With Nextiva, you get the next:
Clearpricing: Has no hidden charges — in contrast to 8×8’s opaque construction
Scalability: Grows with your online business with out important infrastructure modifications
Cell-ready: Helps your distant and hybrid workforce
24/7 buyer assist: Offers the provide help to want if you want it
We’ve bought you coated.
150,000+ companies select Nextiva for its reliability, ease of use, and suppleness.