Billing and Payment Analyst

Greater Denver Area
December 20, 2024
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Job Description

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services teams, powering DISH TV and Sling TV, deliver an award-winning TV experience to millions of customers. These dynamic teams are unwavering in their commitment to continuous innovation, ensuring the evolution of their products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
The Billing and Payments team is a small team of 3 that has a direct impact on how we manage the payments for our subscribers.
You will work cross-functionally with other departments to monitor KPIs, create reporting and deliver projects, and strategic initiatives that will improve billing, collections, and reduce risk and fraud. Required to read, analyze, and interpret common metrics used to measure and monitor operational performance and improve performance.
Key Responsibilities:

  • Create and distribute daily, weekly, and monthly reports in the areas of billing, payment, risk, and fraud management and monitor the key parameters that impact the business. Alert the business regarding shifts in performance
  • Serves as the subject matter expert and “go-to” resource for business rules and projects, programs, and strategic initiatives
  • Manages the planning, development, design, requirements gathering, project scope documentation, and implementation of assigned projects, programs & strategic initiatives
  • Performs analysis to identify/verify production application issues. Determines solutions for production application issues and works with appropriate teams to fix the issue(s).
  • Works with internal departments and external partners to implement industry best practices and improve the customer’s payment experience
  • Define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
  • Develop the skills of junior analysts on the team

Skills, Experience and Requirements
Education and Experience:

  • Bachelor’s degree or equivalent from a four-year college or technical school, preferably in Business Administration, Finance, Mathematics or statistics
  • 5+ years of related experience or equivalent combination of education and experience
  • 2+ years of experience with SQL, experience with Tableau a plus

Skills and Qualifications:

  • Must be willing to handle a variety of situations and tasks with minimal supervision from management; must be self-motivated and strive to take initiative to analyze data, draw conclusions, derive solutions, and solve problems on their own
  • Strong analytical thinking and problem-solving skills. A demonstrated ability to translate analytical findings into actionable recommendations
  • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide a clear and concise communication with a wide audience of internal departments
  • Excellent communication, presentation, and documentation skills
  • Knowledge of Google office suite including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions
  • Good understanding of the payment lifecycle and experience in one of the areas of Billing, Collection, Risk or Fraud is a plus

Salary Ranges
Compensation: $63,150.00/Year – $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.