Client Account Rep

Job Description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Develops, implements, and monitors accounts receivable procedures, goals and standards designed to meet compliance requirements. Provides quality customer service to clients. Coordinates accounts receivable function to maintain stable cash flow. Processes monthly functions for department. Submits fee for service claims. Coordinates and resolves credentialing issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops, implements and monitors accounts receivable procedures, goals and standards designed to meet compliance requirements.
• Maximizes timely reimbursement and provides quality customer service.
• Coordinates accounts receivable functions for client account reps to maintain stable cash flow, reduces days in accounts receivable and meets monthly closing responsibilities based on Centerstone guidelines.
• Submits fee for service claims daily where payer does not restrict to monthly process.
• Processes end of the month functions within requested time frame and coordinates with accounting staff.
• Ensures appropriate follow-up activity on open accounts within the departmental goal of less than 30 days in account receivable.
• Coordinates credentialing issues with Credentialing team to resolve timely.

• Effectively communicate via written, verbal, in person and virtual methods.
• Knowledge of basic accounting principles and computer billing.
• Knowledge of word processing and spreadsheet software.

Education Level

High School diploma required. College degree preferred.

Years of Experience

Minimum of five years medical third party billing/collection experience required.

Certification/Licensure

N/A

Standing – 20%

Sitting – 80%

Squatting – occasional

Driving – occasional

Kneeling – occasional

Lifting – occasional

Bending – occasional

Time Type:

Full time

Pay Range:

$16.50–$23.10

Delivering care that changes people’s lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person’s merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.