Customer Identity and Access Management (CIAM) Architect

Princeton-Trenton
March 11, 2025
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Job Description

Cloud Security Services is currently looking for an experienced Consumer/ Customer Identity and Access Management Architect for our client. Our client requires an experienced Consumer / Customer Identity and Access Management (CIAM) Architect to develop patterns (up to 35) for lines of business to onboard to new CIAM platform (Okta/MS B2C). Candidate must have a strong background in designing CIAM architecture for large, complex CIAM environments. This is a 6-month remote project.

Responsibilities:

  • Development of omni-channel (Digital, Voice, Paper) standard patterns based on leading practices 
  • Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state 
  • Includes anticipated emerging digital experience trends 
  • Includes customer experience workflow target state 
  • Covers the following user groups. 
  • Patterns will cover the following user groups: 
  • Individuals (Personal Insurance customers, workers compensation claimant) 
  • Businesses employees (Large corporation employees, small business owners, 3rd Party participants like auto body shop, doctor’s offices) 
  • Brokers & Agents (Large & Small independent agents) 
  • 3rd Party Systems accessing Travelers APIs and Self-Service portals 
  • Covers the following pattern categories for CIAM; 
  • Registration / Onboarding 
  • Authentication 
  • Authorization 
  • Third-party Service/API Access & Authorization 
  • Invitation-Based User Registration 
  • Multi-Branded User Registration & Authentication 
  • User Access Delegation 
  • User De-provisioning 
  • Helpdesk Processes 
  • Omnichannel Services “Overlay” 
  • Evaluation of current processes against the defined industry and leading practices including industry standards such as the National Institute for Standards and Technology (NIST) Special Publication (SP) 800-63; Digital Authentication, NIST Cybersecurity Framework (CSF) and NIST SP 800-53; Security and Privacy Controls. 
  • Development of findings and gaps based on analysis of current processes against the defined industry and leading practices. 

Required Skills:

  • Senior and experienced CIAM Architect (5-7 years) in creating reference and solution architecture (design pattern diagrams) 
  • Good understanding of CIAM 
  • Intimately familiar with IAM related protocols such as SAML, SPML, XACML, SCIM, OpenID and OAuth 
  • Strong experience with Directories, SSO, Federation, Delegated administration, API gateways, SOA services 
  • Experience with App Gateways, App Proxies, Live Chat, Chat Bots, Contact Centers, IVRs and Web Portals for CIAM 
  • Good understanding of MFA, PAM and Risk Based Authentication 
  • Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta 
  • Experience with NIST SP800-63 Digital Authentication Standard 
  • Ability to work across teams

Preferred Skills:  

  • Business outcomes mindset 
  • Excellent interpersonal communication skills with strong spoken and written English 
  • Collaborative team worker 
  • Flexibility to accommodate working across different time-zones

Preferred Education:

Bachelor’s in Computer Science