Site Reliability Engineer, FedRamp, Remote in the U.S.

San Francisco
December 18, 2024
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Job Description

The application window is expected to close 1/1/25

It’s Magic.

Some say magic’s not real. Others say it’s a trick. But we know better. At Cisco Meraki, magic is created by the energy and passion of our employees, who shape our dynamic community and empower us to problem-solve for our customers. We experience magic all the time and see it unfold when something complex unexpectedly becomes intuitive, when technology works the way it was intended, or when everyone is valued for who they are. When our employees have the autonomy to make an impact, Meraki can accomplish our mission of connecting passionate people to their mission by simplifying the digital workplace.

At Cisco Meraki, we know that technology can connect, empower, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed team in the world, our product and technology architecture is changing the landscape of enterprise networking and making cloud-managed IT a reality.

About an Ideal Candidate:

We are seeking a skilled Site Reliability Engineer (SRE) to join our Infrastructure Engineering team. The SRE will maintain the reliability, performance, and scalability of our production systems. You will collaborate with security, engineering, and operations teams to design and manage tools ensuring critical services’ availability and performance. Additionally, you’ll work with leadership to drive strategy, development, compliance, and automation. You will also partner with sales and product engineering to build and test products as “customer zero,” facilitating our go-to-market strategy.

Key responsibilities:

  • Continuous delivery, early detection and correction of problems related to on-prem /cloud infrastructure and applications.
  • Function within the ITIL framework including incident, change, and problem management to implement work streams using Agile methodology. .
  • Implement robust monitoring and alerting systems, and create dashboards to track key system metrics.
  • Work to ensure audit tasks related to on-prem infrastructure, SaaS and IaaS services are completed on time, with participation of appropriate partners and in line with InfoSec asks.
  • Ensure that systems deployed on-prem and in the public cloud both in Federal and Commercial environments follow industry best practices for appropriate standards, processes, procedures, tools, and documentation.
  • Ensure maintenance, patching, operation, and monitoring of infrastructure systems both on-prem & in the public cloud are in place and in-line with Lifecycle management policy.
  • Monitoring the processes during the entire lifecycle, improvement and minimizing waste.
  • Encouraging and building automated processes wherever possible.
  • Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required.

Who You Are:

We strive to create a welcoming workplace that inspires the insatiably curious and the relentlessly focused to make customer IT and networks utterly simple. An ideal individual that lives the Meraki values daily: care deeply, be brave, simplify everything, and everybody in. Our ideal candidate is not bound by a checklist, which includes:

  • Experience with cloud platforms (AWS, GCP, Azure) and containerization technologies (Docker, Kubernetes).
  • Proficiency in at least one programming or scripting language (e.g., Python, Go, Bash, Ruby).
  • Experience with Infrastructure as Code tools (Terraform, Ansible, etc.) and Code management (Git, Github, Codecommit etc)
  • A proven background in various infrastructure tools, open-source technologies, and cloud services – Defining and setting deployment, test, release, update, and support processes for DevOps operation.
  • Understanding of end user requirements and critical metrics.
  • Have the technical skill to review, verify, and validate infrastructure build.

The successful applicant may be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Compensation Range:

$95,000—$153,000 USD

Message to applicants applying to work in the U.S. and/or Canada: 
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.