Technical Systems Engineer

Charlotte, NC
December 16, 2024
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Job Description

Position Summary and Objective
The Technical Systems Engineer will own their work and contribute to the organization’s growth as we scale into a truly global provider of electronic security services, providing turnkey, white glove services to our clientele. The Technical Systems Engineer plans, executes, monitors, controls, and delivers the completed project to our clients, start to finish. Their technical skills and experience in the electronic security industry will prove valuable to their success. They will be a core team member, customer-facing, results-driven, and ensuring the protection of people, property, and products.
Essential Functions and Responsibilities
 

  • Ensure all assigned installation and service projects are appropriately managed per Global Guardian Asset Security Technology policies and procedures.
  • Manages and supports subcontractors and other trade partners.
  • Prepare, monitor, and manage projects and project plans and provide training where required.
  • Manages client expectations and contractual obligations.
  • Perform Installation and Service of various video, access control, locking hardware, intrusion, intercom, and other low voltage systems to ensure delivery to contract/scope of work as outlined in the project documentation.
  • Configure, test, and commission network and other communications equipment to confirm connectivity locally and at GSOC for monitoring.
  • Maintain high-level programming knowledge in IP Video Surveillance Systems, Access Control Systems, and related technologies.
  • Interface with voice, telecommunications, and network personnel as needed to support SOC hardware, services, and vendors.
  • Manage and or support special projects as needed.
  • Complete other tasks as assigned.
  • Provide on-call support and response as needed. Respond remotely or physically as necessary, depending on the client and issue.

Competencies and Attributes
 

  • Excellent verbal and written communication; second language skills preferred.
  • Demonstrated experience developing relationships on assignments.
  • Maintaining composure with authorities, executives, clients, staff, and the public under urgency and pressure.
  • Ability to manage multiple tasks concurrently.
  • Ability to write technical documentation, interpret technical instructions, and analyze data.

Qualifications and Education

  • 5+ years of electronic security field experience as a technician.
  • A high school diploma or GED; a bachelor’s degree is preferable.
  • Experience traveling to sites and maintaining reliable transportation methods.
  • Experience with firewalls and networking equipment (routers and switches).
  • Demonstrated ability to organize and manage job projects to completion.

Position Type and Schedule

  • Regular Full-Time (RFT).
  • 24/7 availability to the client while on a task.
  • May require domestic and international travel.
  • Flexible shift schedule when needed.

Work Environment and Physical Demands
Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include: 

  • Exposure to stressful situations, such as challenging individuals or approaching an unauthorized area. 
  • Rapid and effective decision-making during unusual or emergencies 
  • Ability to lift and maneuver equipment overhead, weighing upwards of 50 lbs.
  • Ability to maneuver in tight spaces to conduct installations (crawl spaces and attics).
  • Exposure to sensitive and confidential information 
  • Regular computer usage 
  • Close and distance vision and ability to adjust focus. 
  • Frequent sitting, standing, and walking may require extended periods and involve climbing stairs, up inclines, and on uneven terrain. 
  • On occasion, perform stressful and physical activity when needed. 
  • 24/7 availability to the client while on a task 

Equal Opportunity Employer Statement
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact [email protected].