OpenPhone is a cloud-based communications platform that gives voice and messaging capabilities for companies of all sizes. It’s a dependable service with primary functionalities which may be good for a small or medium-sized enterprise (SMB).
When contemplating digital cellphone programs, many SMBs discover themselves evaluating Nextiva and OpenPhone. And whereas OpenPhone’s upfront pricing appears decrease, it’s vital to think about what you’re getting at every value level.
So, does OpenPhone have all of the options your online business wants at a value level you’re proud of? Let’s take a better look.
OpenPhone Plans & Pricing
Starter plan: $15/month per consumer (billed yearly)
The Starter plan is right for small companies which have comparatively easy communication wants and don’t conduct important enterprise communications exterior the U.S. or Canada.
Options of the Starter plan embody:
One new native or toll-free cellphone quantity per consumer
Calling and messaging to U.S. and Canadian numbers — worldwide calls and messages topic to further charges
Shared cellphone numbers with a restrict of 10 customers
Snippets and AI message responses
Guide name recording, auto-replies, and scheduled messages
Integration with electronic mail, Slack, Google Contacts, and webhooks (beta)
Marketing strategy: $23/month per consumer (billed yearly)
This plan can profit SMBs that plan to develop or people who want barely extra superior and collaboration-focused options.
The Marketing strategy consists of all the things within the Starter plan, plus the next:
Limitless shared cellphone numbers
Automated name recording
Name summaries and transcripts
Group calling, name transfers, and customized ring orders
Integration with Zapier, HubSpot, Salesforce, and Gong
Analytics and reporting
Enterprise plan: Customized pricing — contact gross sales for extra data
The Enterprise plan can profit scaling SMBs or giant companies which will want further assist or customization choices. Nonetheless, it doesn’t supply many extra advantages than the Marketing strategy.
The Enterprise plan consists of all the things within the Marketing strategy, plus the next:
Customized contract and pricing
Devoted account supervisor
Precedence assist — pushes your assist wants forward of accounts with commonplace assist
Add-ons (throughout all plans)
OpenPhone clients can select from any of the next add-ons to incorporate within the month-to-month plan of their selection:
Automated messages by way of Zapier: $0.01 per outgoing textual content message
Nextiva Plans & Pricing
Nextiva’s pricing mannequin provides extra versatile plans, which fluctuate barely relying on the variety of customers. This makes Nextiva a robust selection for companies that wish to scale, as its pricing stays inexpensive alongside progress.
For the most effective price, we advocate selecting an annual billing choice, which is mirrored beneath.
Nextiva’s Important plan is right for consultants, startups, or small companies with mature communication wants.
Key options of the Important plan embody:
Limitless voice calling
Help for VoIP desk telephones, with straightforward immediate setup
Free quantity porting to switch your current cellphone quantity to Nextiva with out cost
Auto-attendant, which offers an automatic system to direct callers to the proper crew member
Superior name administration, which controls how incoming calls are dealt with
Integration with Outlook and Google Contacts
24/7 buyer assist
Skilled plan: $22.95/month per consumer
The Skilled plan is well-suited to rising companies with elevated communication and collaboration wants. Businesses, scaling e-commerce shops, and companies with giant buyer assist groups can profit from this plan.
The Skilled plan consists of all options within the Important plan, plus the next:
Limitless convention requires as much as 40 individuals
Limitless video conferencing for as much as 250 individuals
Cellular SMS for inbound and outbound textual content messages
Staff messaging performance
Voicemail to textual content message
Integration with Salesforce, HubSpot, and Zendesk
Skilled help with onboarding and setup
Enterprise plan: $32.95/month per consumer
The Enterprise plan is a robust digital cellphone service and communication resolution for giant and enterprise companies with high-volume calls and messages, together with giant contact facilities, monetary establishments, academic organizations, and healthcare suppliers.
The Enterprise plan consists of the entire options within the Skilled plan, plus the next:
Limitless voice and video conferencing with limitless individuals
Further integrations with CRM and productiveness platforms
High Options of OpenPhone & Nextiva
When contemplating two VoIP service suppliers, it may be useful to check every platform’s key options.
OpenPhone’s key options embody the next:
Native or toll-free numbers: OpenPhone permits every consumer to have a brand new native or toll-free cellphone quantity, which will be very enticing for small companies or startups seeking to set up a presence.
Voicemail transcripts: For busy professionals who might not at all times have the time to take heed to voicemails, transcripts generally is a fast strategy to keep on prime of messages.
Shared cellphone numbers: Small groups can handle the identical cellphone quantity, which is beneficial for collaborative customer support.
AI message responses: For companies that wish to guarantee fast preliminary replies to buyer inquiries, AI responses can present speedy engagement.
Value-effective plan: With a decrease entry price for the Starter plan, OpenPhone will be extra accessible for startups and small companies.
Nextiva’s key options embody the next:
Limitless video conferencing: With larger plans providing limitless individuals, Nextiva is appropriate for bigger companies that require in depth video conferencing capabilities.
Superior name administration: Options within the Enterprise plan, reminiscent of name recording and voice analytics, are key for companies that want to observe and enhance their customer support.
CRM integrations: Nextiva provides integrations with main CRM software program, reminiscent of Salesforce, which is crucial for companies that depend on CRM for gross sales and customer support.
Staff messaging and SMS: These options assist a cellular and versatile workforce, enabling staff to speak successfully from any location.
Scalability: Nextiva plans are designed to scale with enterprise progress, making it a good selection for quickly rising corporations.
Expanded Comparability Desk
Function or Performance
Month-to-month value per consumer when billed yearly
Electronic mail, Slack, Zapier, Google Contacts, webhooks (beta)
Starter plan integrations plus HubSpot, Salesforce, Gong
Outlook, Google Contacts
Important plan integrations plus Salesforce, HubSpot, Zendesk, Microsoft Groups, Enterprise integrations
Analytics and reporting
Which Supplier Is Proper for Your Enterprise?
Selecting between Nextiva and OpenPhone will rely in your present and future estimated communication wants, plans for progress, finances, and required options.
Startups and small companies that want primary VoIP options, calling, messaging, and shared numbers could also be finest suited to OpenPhone.
Companies which can be primarily centered on cellphone calls and SMS messages can profit from OpenPhone, particularly in the event that they’re open to utilizing another video calling and conferencing resolution.
The platform’s greatest strengths embody:
Reasonably priced pricing: OpenPhone’s pricing is barely decrease than Nextiva’s, which will be cost-effective for small companies with restrictive budgets.
Straightforward-to-use design: The platform’s comparatively easy options make it extremely straightforward to undertake and use.
Nice collaboration options: There are many nice workspace collaboration options, reminiscent of in-thread crew messaging, shared cellphone numbers, shared contact lists, and group messaging.
AI options: OpenPhone has some distinctive AI options, together with AI auto-replies.
Nextiva is a extra well-rounded communications platform, providing SMBs and enormous companies primary functionalities, superior instruments, and in depth assist. All plans assist Google Contacts and Outlook integration, and a few higher-tier plans embody integration with Salesforce, HubSpot, Microsoft Groups, and extra.
It’s additionally value noting that whereas OpenPhone beats Nextiva on pricing alone, it solely does so barely, and it’s vital to think about the worth of what you’re getting at every value level.
Nextiva’s most vital strengths embody:
Strong enterprise cellphone options: Nextiva’s digital cellphone options are terribly strong, together with choices reminiscent of auto-attendants, name routing, name logging, and name recording.
Video and voice conferencing: Nextiva provides each voice and video conferencing, with options reminiscent of assembly scheduling, video name recording, and video calls as much as 45 minutes lengthy.
24/7 assist: Nextiva’s devoted buyer assist crew is out there 24/7/365 on all plans.
Skilled setup: Nextiva’s Skilled and Enterprise plans include the choice for skilled setup, guaranteeing that you simply and your crew know tips on how to get probably the most out of your new communication platform.
The Ultimate Verdict on Nextiva
Nextiva is constantly the popular selection for rising companies for the next causes:
Clear pricing: There aren’t any hidden charges, and our pricing fashions are clear.
Scalability: Nextiva’s expansive communications options scale alongside your online business.
Skilled-grade communication: With VoIP workplace cellphone compatibility and discounted pricing obtainable, Nextiva is prepared for the office.
Cellular-ready: Nextiva’s distant and mobile-ready options are important for hybrid and distant workforces.
24/7 buyer assist: You’ll be able to at all times get assist when wanted as a result of your online business cellphone system isn’t one thing you must gamble on.
Reliability: Nextiva boasts excessive reliability and uptime, that are crucial for companies with always-on communication wants.
Enterprise VoIP service carried out proper.
See how Nextiva’s VoIP cellphone system can enhance your online business’s communication capabilities.