About Nexa Healthcare:
Nexa Healthcare is a call center organization serving as a solutions partner to the healthcare industry. Our team ensures that we deliver an exceptional experience for our clients, providers, and their patients. Our company culture is people-centric, and our team’s well-being is our top priority. Our employees are passionate about their work and embrace opportunities to learn, grow, and develop. By fostering open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and honesty.
Position Summary:
You will be responsible for managing a variety of phone calls including appointment scheduling, customer service, call screening and call forwarding for healthcare clients including private practices, hospitals and hospice services. You will be expected to communicate effectively, professionally and compassionately while maintaining a positive customer service attitude in all interactions.
***Must be available to work holidays and weekends***
Job Description:
- Maintain call control while providing superior and efficient service
- Use an appropriate tone of voice and convey empathy and compassion when appropriate
- Follow account-specific instructions including scripted wording, appointment scheduling, call transfers, and more.
- Write down accurate and important information
- Escalate issues appropriately
- Communicate effectively and professionally
Requirements
Minimum requirements:
- Able to work nights, weekends, holidays and split shifts
- Ability to type 30 words per minute with 94% accuracy
- Computer proficiency, ability to operate multiple systems and monitors.
- Ability to read, write and speak English fluently
- Ability to handle large numbers of callers
- Quiet work-from-home environment
- Internet requirements:
- Internet Connection Type: Fiber or Cable Internet Service Provider (Satellite, DSL, WiFi not supported)
- High-speed internet (upload speed 10Mb or more, download speed 50Mb or more)
- Ability to connect directly to your router/model using an Ethernet cable (Ethernet cable provided)
Desired skills:
- A desire to help people get through life’s often stressful events
- 2+ years of experience in customer service in the healthcare industry
advantage
We’ve got you covered:
EverService is proud to offer a variety of benefits to support our employees and their families, including:
- Remote-First Environment
- Medical, dental and vision insurance
- Company 401(k) matching
- Monthly phone and data allowance
- Paid vacation and sick leave
- If your workplace is on a holiday, you will be paid double your hourly rate.
About EverService Holdings, LLC:
EverService is a global provider of technology-enabled business solutions for businesses of all sizes. It helps businesses grow and expand through digital marketing, website design and development, scheduling and booking services, 24/7 answering services, inbound and outbound sales, live virtual receptionists, client and patient reception, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail, and technology industries, integrated with clients’ CRM, EHR, and operational systems. EverService goes to market with vertically integrated, industry-leading brands, including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing, and Strike Healthcare. For more information, visit the EverService website.
This job description is intended to describe the general nature and level of work performed by persons assigned to this position. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About the Company
Business Solutions to Accelerate Growth
in Ever ServiceAt , we are passionate about revolutionizing business growth through cutting-edge technology and exceptional service. We believe every interaction between businesses and their customers should be seamless, personalized and memorable. That’s why we’re dedicated to creating innovative solutions that transform the way businesses engage with their customers.
