[Hiring] Client Delivery Manager @Sprymethods -Earnhire

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Desired candidates (position summary):

Spry Methods is seeking a Client Delivery Manager to join our team remotely.

Daily duties (position responsibilities):

  • Represent NS2 to clients as a total engagement leader.
  • Manage defined project scope, timelines and contract execution from sales handover to post cutover hypercare support as per contract.
  • Understand contract details and manage in-scope requirements
  • Manage all applicable technical and functional aspects of the contract
  • Coordinate and facilitate customer onboarding kickoff meetings, related scope validation workshops and other customer-facing discussions, either virtually or in-person, as appropriate.
  • Registering customers in the NS2 ticket system
  • Document and manage decisions, actions, and issues throughout the project lifecycle
  • Define, document and manage risks from risk identification to mitigation
  • Coordinate and facilitate the following processes in accordance with NS2 guidelines:
  • Build Sheet Management
  • Change Management
  • Escalation Management
  • Provide project and customer status as defined by NS2 leadership
  • Facilitate and/or participate in internal meetings and reviews as required.
  • Manage, track and report on incidents, service requests and ticket expiration
  • To be successful, you need (minimum):

  • Bachelor’s degree in Computer Science, Information Systems, Economics, Business, Mathematics, or Statistics, or equivalent professional qualification.
  • Excellent verbal and written communication skills, with the ability to interact with all levels of the organization, including Directors and VPs.
  • Proven project management experience leading technology engagements.
  • Knowledge of cloud computing concepts, software and systems (networking, virtualization, VMware, hypervisors, etc.).
  • Knowledge of Amazon Web Services, Microsoft Azure, and Google Cloud Platform
  • Knowledge of SAP software, implementations, upgrades etc.
  • Ideally, you will also have the following qualifications:

  • Program Management Professional (PMP) Certification
  • Practical understanding of cloud architecture and IaaS operating models
  • Knowledge of enterprise technology infrastructure (including networking, storage, enterprise server software such as Windows Server and Linux, monitoring technologies, etc.).
  • Experience with SAP mission-critical applications (financial systems/billing systems/procurement systems) and/or SAP BASIS
  • Experience in a managed services environment
  • Ability to interact with clients at a CxO level as needed.
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