About GetHarley
GetHarley helps people of all ages look and feel their best. We are the first platform that combines technology with the human instinct and experience of our clinicians to deliver a highly personalized and effective experience. We are transforming skin care and the healthy aging experience as we know it.
Founded in May 2019, the company is backed by top venture capital firms and has raised $52 million to date. We currently have approximately 70 employees and continue to grow. We are an award-winning, fast-paced business, experiencing triple-digit growth every year with no market competition. We currently support over 1,000 clinicians, increasing skin care product sales and patient loyalty through the GetHarley platform, and we plan to expand this significantly over the next 12 months. We are looking for ambitious, dynamic and kind people to support our growth.
Your Job
The Customer Experience team’s mission is to delight customers by communicating with them, building genuine relationships, and encouraging them to maintain healthy skin. They are also a key part of our customer retention function, helping to achieve repeat order goals by helping patients order products that meet their skin goals. This team also helps streamline and automate our customer success processes.
- We work directly with customers on our platform to provide thoughtful, helpful and personalized solutions tailored to their needs.
- By thinking logically and aiming to provide a delightful customer experience that exceeds expectations, you can make the best decision for each customer.
- You will run a variety of campaigns to drive repeat purchases and upsells, helping to achieve your company’s sales goals.
experience
If the following applies to you, then this job is for you!
- I enjoy interacting with people and helping them achieve the best possible results.
- Possess excellent written communication skills
- Possess a customer-centric mindset and very strong logical thinking skills
- Ability to identify and close sales opportunities.
- Able to overcome ambiguous situations and have high learning ability
- Able to multitask and work in a fast-paced environment.
- I want to work for a fast-growing early-stage technology startup
- Minimum 2 years of experience in customer relations/experience field
- Excellent attention to detail
position
This role can be fully remote or hybrid within the UK, with head office in Marylebone so you can drop in any time.
Team Bonus
This role will provide a monthly team bonus (after probationary period) if sales targets are met.
Working hours
This is a full-time permanent position, working 40 hours per week with two days off. Basic working hours are 9am to 6pm with a 1 hour lunch break.
Work is on a rotational basis and requires one weekend day per week.
pay
Annual salary of £26,000 or £27,000 plus monthly team bonuses
Why GetHarley?
- It’s an exciting challenge. No two days are the same! We are an ambitious company that acts fast and aggressively.
- You are making a difference. We empower clinicians and support their patients’ skin care goals
- Opportunities for growth. We take personal growth seriously and support your growth ambitions
What we can offer you
- 25 days of annual leave + public holidays
- Regular team meet-ups
- discount skin care products
- In-office manicures and facials, regular team training in our dedicated gym and studio
- Quarterly company-wide meetings include country getaways.
- Birthday celebrations delivered to your home
- Dog-friendly offices in Marylebone
- Release of seasonal limited edition goods
- Laptop provided
GetHarley is an equal opportunity employer and ensures that all applicants are treated equally and fairly throughout the hiring process. We strive to ensure that applicants are not discriminated against on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
We want to leverage this diversity by building an inclusive culture where everyone feels valued, can be themselves and do their best – and in so doing, we can build a better future for our employees, patients and clinicians.
