- Join a passionate customer team at the world’s leading educational video company
- Strengthen relationships with schools and improve video learning experiences
- Full-time, initially 12 months FTC, remote with quarterly in-person meetings
Why join?
Do you want to positively impact education for future generations? If the answer is yes, join ClickView. We want to transform traditional education using the power of video to foster creative and innovative learning environments for students and teachers wherever they are.
At ClickView, we are looking for passionate professionals looking for a hands-on role in a dynamic organization. In return, we invest in our people to improve the performance of the entire team so that we can grow together. You can expect support and investment in your future career. Are you ready to take your first steps with us?
role:
We are seeking a talented and motivated Customer Success Specialist to join our high performing UK customer team.
As a Customer Success Specialist you will play a key role supporting the customer function with the day to day customer management processes. From working directly with schools to supporting our Customer Success Manager, you will work closely with the customer team to ensure our renewal goals and objectives are met and exceeded.
We are looking for someone who has a genuine passion for customer support, with a great attitude and work ethic to match. The ideal candidate will have a proven track record of success with customers, excellent written and verbal communication skills, be a self-starter who can solve customer issues and follow and develop processes while building brand advocacy within the community.
This will be an initial 12-month fixed term contract but will become a permanent position as the business grows.
Area of responsibility:
- Engage with schools through phone and email to increase usage
- Coordinate and schedule customer meetings with the on-site customer team
- Manage the onboarding process for all new customers
- All administrative tasks regarding renewals are performed within our internal CRM (Salesforce).
- Provide effective, proactive and professional customer case management via phone and email.
- Drive participation in webinars, user groups and events
- Manage financial inquiries, track past due invoices, and complete new supplier forms.
- Support for temporary work, such as arranging parcel deliveries for events or new employees
- Attend quarterly face-to-face team meetings – locations vary across the UK
Requirements:
- Minimum 2 years experience in Customer Success or Customer Service
- Teaching experience is appreciated but not required
- Experience in sales support, renewals and customer onboarding a plus
- Excellent written and verbal communication skills with attention to detail.
- Customer-centric thinking and practice
- Proven ability to build and nurture relationships.
- Excellent problem-solving and critical thinking skills
- Excellent time management and organizational skills.
- Ability to work independently, take ownership of tasks, and collaborate effectively as part of a team.
advantage:
- Paid additional health and volunteer leave – Take care of yourself and others 🚴
- Flexible working hours and patterns – To accommodate different work preferences and personal situations 🏠
- Work from anywhere for 100 days – Work remotely from another location for up to 100 days per year 🌎
- Employee Discount – To support the health and financial wellbeing of our employees, we’re offering a wide range of discounts to all employees through Pirkx 💰
- Learning and Development Budget – With access to LinkedIn Learning and the professional opportunities we offer to all teams, you can continue to grow to be the best version of yourself 🥇
- Wellbeing Policy – With access to our EAP and Wellbeing App, we’re prioritizing your mental health and wellbeing 💆♂️
- Generous parental leave policy – 16 weeks of full payment 🚼
- Regular social events and meetings – We hold quarterly meetings and social gatherings across the UK to celebrate our team’s efforts 🥂
About the Company
Our Objective
ClickView makes video learning easy. Every student learns differently. We believe that video is the perfect way to engage with all students, regardless of their learning styles. Our goal at ClickView is to provide teachers with the best opportunity to provide a rich learning experience through video education for their students.
From Australian-made videos, to community-made flipped classroom videos, to free TV shows we curate, ClickView is revolutionizing the way video is used to increase student engagement and improve student outcomes.
Our Culture
Founded in 2003, we’re an Australian-owned company with offices in Australia and the UK and over 80 employees worldwide. We’re a passionate, hard-working, young and enthusiastic team of professionals who are energized by the technology we use and the products we build. We’re looking for like-minded people who are driven by the same love of technology as we are and who bring their own unique personality to contribute to our team and the company as a whole.
