About us
The Trustly Americas team includes PayWithMyBank, a Silicon Valley startup founded in 2012, and Sweden’s Trustly AB, which merged in 2019. Our team comes from 30 countries, serves 9,000 merchants, and connects with 650 million consumers and 12,000 banks in 33 countries. Our global network processes more than $58 billion in transactions annually.
We are the leader in open banking payments, and our mission is to deliver a great payment experience for merchants and consumers through Pay by Bank. For merchants, it means accepting payments at a significantly lower cost than cards. For consumers, it means they can use their bank account as a payment method without being locked into a high-interest card. And all of this is made possible with the open banking security that only Trustly can provide.
With our US headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are made up of a culturally diverse team spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta, etc. We have a work from anywhere policy across North America, across the continental US and Canada.
With our growing team in the Americas, now is the perfect time to join Trustly. If you want to thrive in an entrepreneurial, fast-paced, casual-professional, positive, and challenging work environment, we’d love to talk to you.
About the role
Trustly is looking for a dynamic Lead Product Manager for Retail who is ready to make a big impact as we focus on building a world-class consumer financing proposition. You will lead and drive this 0-1 product initiative by helping define early market segments, identify key customer problems that we uniquely solve, and then design, build and release the MVP. With a focus on consumer fintech payments, you will leverage your deep experience to deliver a mobile-first experience that is loved and referred to.
We actively seek out talented problem-solvers and innovative thinkers to help us stay competitive in an ever-evolving industry.
People I work with
The product team’s mission is to provide our customers with cutting-edge payment technology with best-in-class user experience that meets the highest security and compliance standards. Our team is made up of skilled and experienced professionals who are passionate about technology and committed to technical excellence.
Reporting initially to the CPO, you will work closely with our Consumer Marketing and Research teams to understand the target market segments for the Trustly Retail proposition and develop a go-to-market plan. You will also lead a cross-functional team of UX and Product Engineers to define and take to market the MVP. Other parties such as Legal and Compliance will also be key stakeholders in this process.
what will you do
Lead a cross-functional team to design, build and release an MVP
We apply our deep understanding of consumer psychology and behavioral science to understand customer needs and inform product decisions.
Communicate progress to key stakeholders, including any necessary escalations or significant changes that impact other stakeholders (e.g., operations, risk)
Develop key product metrics, monitor performance over time, and drive hypothesis-driven experiments to prove causality of claimed impacts.
Partner with designers to create great mobile-first user experiences
You will collaborate with engineers to test feasibility and drive end-to-end feature development with an emphasis on speed while maintaining high quality and security standards.
You will partner with key functional stakeholders including Marketing, Operations, Risk and Compliance to move products smoothly from concept to launch.
Keeping a keen eye on the competition, we stay up to date with the latest trends in payments and UX design, helping to maintain product strategy.
Use a known product framework to justify the prioritization of key problem statements
We foster a culture of writing with concise PRDs that detail why we do everything we do, and justify our decisions with powerful customer insights and data.
Collaborate with other members of the product design team to shape the culture and be an evangelist for our product-led mindset.
Who are you
3+ years of experience driving a product or key feature from 0 to 1 in the US consumer fintech space, with 6+ years of that experience in product management.
Demonstrate a product management portfolio with exceptional design and highly adopted user experience.
Strong knowledge of mobile and backend technologies. A Computer Science degree is a plus.
Proven ability to protect customers at all costs whilst working with Risk and Compliance to meet required standards.
A solid understanding of the capabilities available to product developers on major mobile and web platforms, particularly around wallets, identity and payments.
Experience leading cross-functional teams of empowered UX and engineering talent.
Demonstrated understanding of consumer psychology and behavioral science, specifically within the financial services sector.
Data-driven thinking that examines recent experiments in detail to prove claims about the impact created.
The ability to create metrics that measure what matters.
Experience with product discovery frameworks (e.g. JTBD)
Applications for this position are accepted on an ongoing basis.
Salary ranges for US-based positions
Our salary ranges are determined by job title, level, and location. The ranges displayed in each job ad reflect minimum and maximum salary targets for new hires for that position in locations across the United States. Within the range, individual salaries are determined by location and additional factors such as job-related skills, experience, and related education or training. Recruiters can share more information with candidates during the hiring process about the specific salary range for their desired location. Please note that compensation details listed in U.S. job ads reflect base salary only and do not include bonuses, stock, or other perks or benefits.
What we offer
At Trustly, you’ll have the opportunity to work on challenging problems and projects alongside leading FinTech professionals in an innovative and truly inspiring atmosphere. We’re constantly striving to develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.
Our company has a culturally diverse team of people from Silicon Valley to the US, Canada, Brazil and Europe, we prioritize remote work and value the flexibility to balance work and life, and we strive to create an open, inclusive environment that fosters teamwork, is fun and gives our employees a deep sense of belonging.
Trustly’s total compensation package includes a competitive salary, bonus plan and stock options. We offer an innovative perks and benefits package including:
– Flexible paid time off and generous PTO plans
– Comprehensive medical, dental, vision and other insurance
– Flexible spending accounts for medical expenses and dependent care
– Home office setup allowance
– Internet allowance
– 401k and RRSP retirement plan match
– Paid parental leave and more, regardless of gender!
(The above benefits and total compensation package is for full-time employees only and excludes temporary positions.)
At Trustly, we embrace and celebrate diversity in all its forms and the value it brings to our employees and customers. We are proud and committed to being an equal opportunity employer, and believe that an open and inclusive environment allows people to do their best work. All hiring, promotion and other employment decisions are made solely based on qualifications, merit and business needs.
