Account Manager

Job Description

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Account Manager for this marquee brand, will be responsible for the management and success of one of Coates’ key US-based, QSR accounts, overseeing and developing account management for an increasing number of projects for this brand. This is an important role in our account management organization and US business, in which you will work closely with the client, your Account Coordinator(s), Account Director and all of Coates’ functional business units to achieve critical operational and commercial performance objectives for Coates and for the client.

Responsibilities:

Individual:

· Ensure brand performance and related financial objectives are met, including compliance with Coates’ contractual commitments

· Take an important leadership role in account management for the client brand, including supervising and mentoring account coordinators in your team to improve and develop their skills and capabilities

· Ensure the correct processes and systems are being used within the account management team for this brand

· Identify and capitalize on opportunities for margin and profit improvement

· Establish relationships with client decision makers to ensure alignment of expectations and client satisfaction with Coates’ service

· Manage and take responsibility, as aligned with your Account Director, for financial planning and budgeting activities, with accurate and up to date P&L for the brand

Shared:

· Ownership of Demand planning and forecasting for Dunkin brands and taking a lead on approach for the AM team to be coach for other AM team members

· Engages with finance on customer profitability and ensures that revenue and margin targets are met

· Engages with Finance on Order to Cash process to ensure that processes are mapped and implemented correctly

· Align product roadmap with Software and Hardware teams to ensure that deployment delivery is in line with product requirements

· New product introduction and communication in partnership with Supply Chain and software

· Alignment cross functionally with the deployment team.

Qualifications & Experience:

· Proven ability to identify, develop, and implement solutions to achieve operational and financial targets

· Proven ability to manage a team, adhering to defined processes and using specified systems correctly

· Proven ability to identify and capitalize on opportunities for margin and profit improvement

· Ability to build, cultivate, and manage strong client relationships

· Deep understanding of digital merchandising and QSR industry or demonstrably transferable categories or industries

· Proven ability to prioritize business and customers goals and develop growth opportunities

· Versatility, flexibility, and genuine enthusiasm for working in a dynamic commercial environment in which client and company priorities change frequently

· Excellent interpersonal skills with the ability to engage and collaborate easily with peers and junior and senior stakeholders alike

· Excellent communication skills with the ability to communicate accurately, relevant, and timely information internally and to the client

· Attention to detail in your planning, communication, and execution

Capabilities:

Accountable:

· Delivering on Customer Revenue and Margin

· Meeting KPI’s for Order to Cash Process

Influences:

· Technology, deployment and supply chain team on customer requirements and approach

· Account Management Director on client strategy

Responsible:

· For Client stakeholder management and ensuring high levels of customer satisfaction

· Embedding operational processes in the Account management function to ensure order to cash process is operated efficiently

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).