Analytics Engineer I

Job Description

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

At Artera, we are dedicated to harnessing the power of data to drive impactful decisions and deliver unparalleled insights to our customers. As a data-driven organization, our mission is to transform healthcare, but more specifically patient communications through innovative data solutions.

We are seeking a skilled and motivated Analytics Engineer to join our Data team. This role will be pivotal in revamping and implementing our Looker platform, enhancing our data visualization capabilities, and addressing legacy issues in our current system. The successful candidate will work closely with cross-functional teams to deliver timely, accurate, and actionable insights to both internal and external stakeholders.

The ideal candidate will have strong troubleshooting and problem-solving abilities, excellent analytical skills, and a proven track record of optimizing SQL queries and improving report performance. They will be motivated by the opportunity to work in a data-driven environment where their contributions directly influence business outcomes. 

Responsibilities

• Dashboard Development: Build, maintain, and enhance dashboards using Looker and other data visualization tools to meet the needs of various stakeholders.
• Looker Implementation: Partner with the team to revamp and implement a new Looker instance, focusing on improving performance and user experience.
• Data Modeling: Develop and maintain robust data models to support reporting and analytics needs.
• Customer Requests: Collaborate with Customer Experience (CX) teams to understand and fulfill data requests, adding filters, dimensions, and other enhancements as needed.
• Performance Improvement: Refactor existing reports to improve load times and overall performance, ensuring efficient data delivery.
• Collaboration: Work with DevOps and other engineering teams to unify data delivery.
• Documentation: Create and maintain comprehensive documentation for data models, dashboards, and processes.

Requirements

• Bachelor’s degree in STEM preferred *additional experience in lieu of a degree is also accepted 
• 2+ years of experience in a data-related role such as Analytics Engineer, BI Engineer, Data Analyst, or a similar position.
• Proficiency in SQL.
• Experience with a scripting language (Python preferred).
• Strong troubleshooting and problem-solving abilities.
• Excellent analytical mindset and attention to detail.
• Effective communication and collaboration skills.
• Ability to work cross-functionally and deal with ambiguity.

Bonus

• Experience with data visualization tools, ideally Looker.
• Familiarity with Snowflake and data warehousing concepts.

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, and Philadelphia (Wayne). 

Artera HQ is in Santa Barbara, CA, and we have an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid and you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

If you live in Los Angeles, San Francisco/Bay Area, or Kansas City, your role will be remote to start. As our team continues to grow in these cities, Artera will be considering opening offices in these locations. Once that happens, you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

WORKING AT ARTERA 

Company benefits – Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development – Manager development cohorts, employee development funds

Generous time off – Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) – We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.