AWS Connect Developer

Washington DC
September 15, 2024
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Job Description

rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies. 

We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients. 

  • Consulting Services: Our strategy, management, and IT advisors bring deep industry and domain expertise to help clients empower their workforce and build improvement capable organizations. 

  • Application Development and Sustainment: our technologists define, design, prototype, and continuously improve digital solutions to meet clients’ needs and enhance customer experience. 

  • Mission Support: We provide high-quality staffing solutions to help our clients meet their mission, reduce operating costs, and improve operations. 

  • Contact Center Solutions: Fueled by cloud based artificial intelligence and machine learning, we implement next generation contact center solutions, purpose built for each client. Our contact center solutions range from current state assessments, roadmap development, technology implementation and sustainment, and full outsourced operations. 

rockITdata is currently seeking an Amazon Connect Developer that is ready to work with multiple clients across a wide range of technologies spanning from Artificial Intelligence to Software as a Service and Cloud offerings. 

Key Responsibilities

  • Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications.

  • Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests. 

Required Qualifications

  • The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.

  • Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud 

  • Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env) 

  • 3+ years of contact center technology experience (preferred in an Enterprise scale environment) 

  • Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging 

  • Must have strong programming skills in Python and Java over AWS Lambda API’s. 

  • Experience with development and version control tools like Github, AWS Codepipeline