Client Manager

Washington DC
December 20, 2024
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Job Description

Symplicity is looking for a Client Manager to join our team! Symplicity’s Client Manager (SCM) Team members are responsible for communicating with clients, ensuring happiness with our services, and building a relationship with individuals to better meet their needs from lead acquisition, to system support.

The SCM will partner with Symplicity functional areas to lead streamlined service to assigned schools/clients and increase adoption of the product while working with clients to develop their goals within the system. He/she will create and maintain systems knowledge on Symplicity’s suite of products and act as product manager while collaborating with clients to maximize their investment in Symplicity through individualized support, training, and process improvement. 

Responsibilities

  • Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
  • Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
  • Continue expertise on industry and client best practices and trends.
  • Develop client case studies, success stories, and references.
  • Lead efforts to identify and turn around at-risk clients.
  • Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
  • Work with the billing team to assist in any issues, invoices, and new sales quotes.
  • Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.

Qualifications

  • Bachelor’s degree
  • Experience working with Symplicity’s products
  • Detail oriented; problem solving skills
  • Communication skills (verbal and written)
  • Strong interest in the Higher Education space
  • Outgoing, high energy, friendly personality
  • Personal initiative, self-motivated
  • Team player, cooperative, flexible
  • Ethical business standards

About Symplicity

Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check.