Client Relations Administrator (Hybrid – Flexible Options)
Job Description
At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! The role of the Client Relations Administrator is to provide superior client levels of service to our clients while acting as Broadridge’s face to the client. The Client Relations Administrator is the first point of contact for their clients and is expected to address client concerns, anticipate challenges, and provide support through our robust suite of products and services. Additional responsibilities include communicating with existing clients in person, over the telephone, or through email to address their needs and provide guidance and industry expertise.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.
Responsibilities:
- Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
- Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements.
- Builds and maintains strong client relationships and provides day-to-day client advice and support.
- Promotes the organization’s capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s).
- Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance.
- Establish consistent processes for reviewing and assessing service metrics & reporting.
- Performs clerical or administrative, work;
- Uses administrative, data organizing and coordination skills to complete work;
- Performs duties according to established procedures.
Qualifications:
- 1-3 years experience in a client service or client-facing role.
- Ability to work in a fast-paced, high-pressure environment.
- Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.
- Outstanding presentation, written and verbal communication skills.
- Possess the ability to establish good personal and working relationships with clients.
Salary range $28.00- $29.00 hourly.
Bonus Eligibility: Bonus Eligible.
Broadridge considers various factors when evaluating a candidate’s final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
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Broadridge associates helped us envision our Connected Workplace – a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone’s strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the “EEO is the Law” poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
