Desktop Support Engineer

New York City, NY
December 16, 2024
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Job Description

Desktop Support Engineer

Company Overview

Founded in 1997, LincolnIT is a growing custom IT solution provider, servicing the New York Metropolitan area. We value our employees and invest in their careers, development and growth. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Desktop Support Engineer

Lincoln IT has an immediate need for an individual with 3-5 years of IT related experience. Experience in some networking is preferred but not required. 
Required Skills

  • Self-starter who takes initiative every day
  • Ability to work without supervision
  • Ability to work in a fast-paced environment
  • Excellent written and verbal skills
  • Follow company guidelines
  • Must be detail oriented and well-organized individual
  • Exceptional at being a team player
  • A strong belief in ethical business principles

Responsibilities, Skills and Experience:

  • Image and configure laptops and Desktop
  • Proficient in Windows and MAC devices
  • Configure and deploy Apple IPADS and IPhones
  • Setup Video Conferencing and Whiteboard meetings
  • Troubleshoot Outlook, active directory, create new hires, terminations
  • Install applications as requested by the business
  • Installed and Configured VPN for home users’ laptops
  • Proficient in using ITSM tool and understanding SLA’s depending on Critical-Low driven by the business
  • Collaborate with team to effectively coordinate project efforts, incorporating new ideas and identifying areas of weakness and improvements
  • Outstanding analytical, troubleshooting, and problem-solving abilities
  • Excellent communication skills; interact with staff, management, and clients at all levels
  • Proactive, organized, and well-trained professional and multi-tasked with solid work ethic and willingness to learn

Benefits
Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.