Desktop Support Specialist

Atlanta, GA
December 17, 2024
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Job Description

Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit Tricon Residential.

Job Description

The Desktop Support Specialist plays a crucial role in providing technical assistance and support to our organization’s end-users. The ideal candidate will have a strong foundation in desktop support, possess excellent problem-solving skills, and be dedicated to delivering top-notch customer service.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

  • End-User Support:

    • Serve as the first point of contact for CAMF end-users seeking technical assistance through various channels (phone, email, in-person).

    • Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and peripherals.

  • Remote Troubleshooting:

    • Conduct remote troubleshooting to diagnose and resolve technical problems.

    • Utilize diagnostic tools and techniques to identify and resolve issues efficiently.

  • Problem Resolution:

    • Analyze user problems and provide accurate and timely solutions.

    • Guide users through step-by-step solutions and offer proactive advice for preventing future issues.

  • Incident Management:

    • Document, track, and monitor incidents to ensure timely resolution.

    • Escalate complex issues to the appropriate IT support teams when necessary.

  • Software and Hardware Maintenance:

    • Install, configure, and update software applications.

    • Perform hardware upgrades, replacements, and maintenance.

  • User Training:

    • Provide basic training to end-users on IT systems, applications, and best practices.

  • IT Documentation:

    • Maintain accurate documentation of IT assets, configurations, and user support activities.

  • Collaboration and Communication:

    • Work closely with other IT teams to address complex issues and improve overall system performance.

    • Communicate effectively with end-users, ensuring a positive and professional experience.

  • Asset and Hardware Management:

    • Track and manage IT assets and hardware inventory.

    • Conduct regular audits to ensure accuracy and compliance.

  • Project Involvement:

    • Participate in various projects aimed at improving IT system processes.

    • Collaborate with cross-functional teams to implement enhancements and upgrades.

  • Multi-Office Support:

    • Travel to different offices, as needed, to provide comprehensive IT support.

    • Ensure consistent service delivery and technical assistance across all office locations.

Qualifications:

  • Strong technical knowledge of network and PC operating systems

  • Strong technical knowledge of current network hardware

  • Excellent verbal and written communication skills

  • Ability to handle a fast-paced environment, and the ability to prioritize and complete tasks

Minimum Requirements:

  • BS/BA in Information Technology, Computer Science, or a related field is preferred.

  • Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

  • Frequently required to sit; talk; and hear.

  • Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

  • Occasionally lift and/or move up to 50 pounds.

  • Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.