MSP Systems Administrator

Kansas City, MO
December 19, 2024
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Job Description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We’re passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The Systems Administrator is responsible for administration of servers both on the customer premises and in the cloud. They are also responsible for backup and patching of servers and endpoints across the entire deployment. They will also be a senior escalation resource for complex issues unable to be resolved by Tier 2 help desk technicians.
This is an in office position in Mission, KS.

RESPONSIBILITIES:

  • Provides technical assistance, consultation, and troubleshooting for issues with server hardware, operating systems, and applications.

  • Verifies integrity of system backups, troubleshooting where necessary.

  • Proactively evaluates lates patches for stability and CVE mitigation and applies them to applicable machines and groups.

  • Follows up on assigned tickets, pursuing them to resolution in a timely manner consistent with department goals and priorities.

  • Documents resolution of escalated issues into the Tier 2 knowledgebase.

  • Evaluates processes and procedures, looking for areas to automate or optimize.

  • Stays up-to-date on latest developments with IT tool stack.

EDUCATION:

  • Bachelor of Science in Information Systems preferred or equivalent relevant job experience.
     

EXPERIENCE:

  • 2-3 years systems administration, or 3+ years in a senior helpdesk role

  • Preferred Certifications: Microsoft Fundamentals MS-900 and Azure Administrative Associate AZ-104. Equivalent certifications in AWS or Google Cloud may be substituted or ability to obtain Certifications within 90 days of employment.

SKILLS / KNOWLEDGE / ABILITIES:

  • Critical thinking skills and a strong analytical mindset.

  • Strong oral/written communication skills. Ability to articulate technical concepts to a non-technical audience.

  • Experience supporting and troubleshooting web-based applications.

  • Understands Active Directory/Entra ID management concepts and best practices.

  • Good working knowledge of networking concepts including cloud networking.

  • Strong working knowledge of major operating systems (Windows, MacOS, Linux).

  • Participating in incident response team.

  • Proficiency with DNS and DHCP servers, GPO and PowerShell.

  • Working knowledge of virtualization technologies including VMWare and Hyper-V.

  • Availability for some after-hours work and participation in an on-call rotation.

REQUIREMENTS:

  • Remain stationary for extended periods

  • Ability to communicate information

  • Ability to operate a computer

  • Travel requirement: 10%

  • Possess/Maintain a valid Driver’s License
     

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

  • Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
  • Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
  • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
  • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
  • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
  • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.