Operations/Office Manager

Job Description

Ad Hoc Labs are the makers of Burner, one of the top-grossing independent apps in the world. Our mission is to build best-in-class software that empowers our customers to better control their privacy, communications, and identity–and to do it as a self-sustaining company whose culture and practices we can be proud of.

For over a decade, Burner has led the virtual phone number category, delivering control and privacy to millions of customers, without the hassles of wireless carriers and contracts. Burner was named a top 50 app by TIME and has been covered extensively in the press, including the New York Times, who said “a thin layer of privacy between yourself and the rest of the world, when needed, is hard to put a price on.” We couldn’t agree more.

We are looking for an exceptional individual to take ownership of a wide range of office management, administrative support, and operations functions for our growing mobile app startup. This is a front-row role that plays a key part of our success and will have an important influence on the culture of our company; it requires a high-EQ and digitally savvy candidate with a hands-on, results-oriented mindset. The Office Manager will report directly to and work closely with the CEO.

Responsibilities:

• Administrative support — calendar scheduling and logistical support for CEO and leadership team, as well as general administrative support to employees
• Process Improvement — routinely analyze existing workflows and procedures to pinpoint inefficiencies and bottlenecks, identify opportunities for further optimization or automation
• Operations — serve as a liaison and manage key functions of our recruiting process, legal and board operations, and partner communications. Maintain company records, manage digital services, and organize communication and documentation as well as project manage special and ad hoc projects
• Office Management — making sure our hybrid office space is organized, well stocked with supplies, food, and functions smoothly day-to-day; coordinating team lunch, snack orders, and scheduling on-site meetings. Ability to pick up mail weekly at the office mailbox located in Los Feliz, Los Angeles and be onsite on an occasional but reliable basis
• Employee IT administration — oversee employee onboarding, tech equipment distribution, and inventory management
• Culture — organizing office activities and events (e.g. company retreats, special events, team outings, launch parties, etc.), as well as creating other employee engagement touch points that create the right energy for our team and foster team culture

Skills & Qualifications:

• Previous experience as a front office manager or operations coordinator would be an advantage but not a requirement
• Exceptional organizational and communication skills and ability to problem-solve are a must
• Ability to multitask and take ownership over multiple projects and experience navigating an ever-changing environment
• Desire and sensibility to help drive the culture in a fast-paced startup environment; enthusiasm for the software and privacy problems we work on
• Top-notch knowledge a variety of office and team software such as Google Suite, Slack, Airtable, etc.
• Candidate must be located in Los Angeles with a valid driver’s license and reliable transportation

Perks & Benefits:

• Health and Dental coverage for employees, dependents, and domestic partners
• 401K with employer matching
• Investment in career development, including training, conferences, and online learning resources
• Work remotely in style, with a stipend to set up or enhance your remote work setup
• Meaningful work on an innovative and growing set of products
• Collaborative, cross-functional work culture with an emphasis on autonomy and communication

Ad Hoc Labs is a remote-first company. Select roles may require regional geography and/or frequent travel. All candidates need to be able to maintain a productive remote working environment with access to video-quality internet.

We are committed to building a diverse, inclusive company and we encourage applications from candidates of all backgrounds.