Program Manager

Job Description

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the “My Experience” page in the “Resume/CV” field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Compensation: $25.48 – $27.89 Hourly Commensurate with Experience and Location

Work Location: Temporarily Hybrid On-Site/Remote

Position Overview

Reporting directly to the Program Director, as a member of the Program and Service team, the Program Manager (PM) plays a critical role overseeing successful implementation of City Year Los Angeles’ school-based service model. In this role, the PM manages a team of 10-15 City Year AmeriCorps members across 1-2 schools. This person will typically be 70% field based, working at their school site(s) and 30% based hybrid at our CYLA office or remote. The PM is an effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum. The PM develops and manages partnerships with the school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students throughout the school day. The PM also works with school staff and AmeriCorps members to implement after-school programming.
 
City Year values and continuously works to build an equitable and inclusive culture where people with diverse lived experiences feel they belong.

Job Description

Responsibilities

People and Partnership Management

• AmeriCorps Member Management: Build and maintain strong relationships with ACMs by creating an environment of open and honest two-way communication; provide both positive and constructive feedback and coaching to support ACM professional development in the civic leadership competencies; Ensure the professional accountability of all team members, including Team Leader(s) (TL), through ongoing one-on-one check-ins, formal performance reviews, and consistent implementation of the professional accountability system.

• Team Leader Management: Effectively manage and leverage Team Leader experience to support service delivery; engage school administrators and partner teachers; lead and support team and team dynamics; coach and provide feedback for TL professional development.

• Team Management: Proactively addressing individual and team issues, cultivating team, managing, escalating, and documenting incidents, mandated, reporting and situations/emergencies with PD, Sr. Leadership and HR. Ensuring policy compliance, safety, and accountability.

• School Partner Management: Build strong and sustainable partnerships with all school-based stakeholders, ; Program Manager ensures that Whole School Whole Child (WSWC) platforms are understood and implemented; reinforce commitment to shared goals with school leaders and deliver on City Year’s contributions. 

• External Partnership Management: Identify leaders and resources in the community to develop partnerships that support the ability of the team to implement its school-based and community-based service objectives; support City Year Development department in securing and engaging team sponsors.

AmeriCorps Member Experience

• Observation and Coaching: Actively support AmeriCorps members in service with regular observation and coaching; AmeriCorps members are coached and managed to meet performance standards for service excellence and inspirational standards that are expected of all City Year members.

• Team Development: Ensure team is well-developed, strong, connected to their work, and the organization; Program Manager is well respected by AmeriCorps members and is an effective leader of the team; PM supports professional development of AmeriCorps members by effectively facilitating content to groups of 8-40.

• Community Awareness: Engage team in activities and experiences that deepen their understanding of the communities in which they serve; leverage City Year Values and frameworks to help AmeriCorps members develop perspective on their role in the school community; work with team to understand the resources provided by local community organizations that may benefit students and the school community. 

Program Fidelity

• Service Model Fidelity: Use Whole School Whole Child model with fidelity to enhance service quality and maximize impact; ensure that service tools are utilized effectively; school site supports a practitioner culture; set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events.

• Results & Outcomes: Ensure effective and timely collection of data through the administration of summative and formative standardized assessments, implementation of quantitative and qualitative evaluation tools, and that evaluation results are used to make service and program improvements.

• After School Program: Coach and manage Team Leader to provide a high quality, effective, safe, and well-organized after school program; collaborate with school partners to ensure the successful launch of the program; routinely monitor all elements of the program for quality and make necessary adjustments. 

Key Competencies:

In order to succeed in this role, an applicant must have the following competencies:

• Talent Development & Team Building: Identifies individuals’ strengths and development areas; Builds strong relationships with teams and colleagues; fosters effective teams and collaborative interactions Provides meaningful feedback (positive and developmental); Challenges and encourages personal and team growth; Provides ongoing coaching to motivate others to achieve their personal and team’s maximum potential. 
• Executes to Results: City Year is a very data-informed organization and all staff members are held accountable to performance metrics. These metrics are used to ensure that our organization is achieving transformational results with students. These outcomes are also central to our federal and state grants, as a mechanism for ensuring the effectiveness of City Year’s program. Successful applicants must understand and be able to articulate the importance of utilizing a data-informed approach to provide excellent program services. 
• Problem Solving and Critical Thinking : Applies knowledge, experience, creativity, and critical thinking in solving challenges; Looks beyond the obvious for answers and takes action to understand issues identified; Consistently identifies, gathers, and applies relevant information to their work.
• Desire to Learn: City Year has a unique service model and organizational culture. Successful applicants will have strong experience and a proven track record of success in the above areas, but must also be willing and eager to continue to learn and must be self-aware of their areas for continued professional growth and development. 
• Communication: Ability to translate mission and vision from organization level to AmeriCorps members and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service. Models authenticity and powerful vulnerability, letting down their guard while maintaining appropriate professional boundaries.
• Grit and Resilience: As a direct service program, City Year AmeriCorps members and Program Managers are faced with challenging and emotional circumstances during their in-school service. Program Managers must be able to lead their teams through these emotional circumstances; they must demonstrate resilience to support AmeriCorps members while also ensuring that the team continues to maintain focus on addressing the needs of our students and communities. 

Qualifications:

We listed what we have seen as key qualifications to succeed in the role. You don’t have to satisfy every requirement or qualification listed. If you have transferable skills and are excited about this role, please apply!

• Bachelor’s Degree; or equivalent work experience
• 2-6 years of work experience
• At least 2 years of people management experience with strong track record of results:
  • Setting high expectations and holding self and team accountable for performance goals
  • Developing diverse talent through performance plans, reviews and leadership opportunities
  • Using progress and outcome data to inform team management
• Ability to meet deadlines, plan ahead, and manage competing priorities in a fast paced and diverse team environment
• Tenacity and flexibility in the face of challenges; working in high-need environments
• Experience setting-up structures for effective teams and ability to delegate effectively and appropriately
• Strong track record in building and maintaining productive relationships with key stakeholders
• Passion for service and the City Year mission
• Background in education is a plus
• City Year/AmeriCorps experience is a plus

Benefits