Risk Operations Specialist

Remote
February 3, 2025
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Job Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Team
Join Cash App’s world-class Risk organization to support onboarding merchants onto the Afterpay platform! As a member of our Merchant Onboarding team, you’ll play a vital role in ensuring a safe, compliant, and seamless experience for merchants. Your responsibilities will include reviewing new merchants, assessing potential risks associated with their onboarding, and taking appropriate actions in line with our policies. Our goal is to revolutionize the merchant experience through automation and efficiency to secure our future.
The Role
We are seeking an operations professional with an understanding of compliance, credit, or fraud analysis who is dedicated to meeting both internal and seller-facing service-level agreements. Ideally, you are eager to learn and identify areas for improvement while contributing to key initiatives that drive our team forward. If you’re excited to apply your skills to help Afterpay grow our annual processing volume and prevent loss-related disputes, and if you are passionate about Block’s mission of Economic Empowerment, you may be a great fit for our team!
You Will

  • Conduct reviews of new merchants requesting access to the Afterpay platform.
  • Utilize internal policies to guide onboarding decisions.
  • Analyze risks associated with various merchant business models.
  • Collect and review necessary documentation to assess and mitigate risk.
  • Collaborate effectively with internal partners, including other Risk teams and Compliance, as well as various levels of management.
  • Identify process improvements and contribute to key projects and initiatives.

You Have

  • 1+ years of experience in compliance, credit, fraud, underwriting, finance, or a related field.
  • Excellent organizational skills and a keen attention to detail.
  • Strong written and verbal communication skills.
  • A self-starter mentality with the ability to navigate ambiguity comfortably.
  • Accountable team player committed to achieving collective goals and serving our customers effectively.
  • Collaborative mindset with a willingness to contribute new ideas, learn from others, and mentor peers.
  • Efficient time management skills to prioritize tasks effectively.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$30.29 – $45.48 USD
Zone B:
$28.17 – $42.31 USD
Zone C:
$25.77 – $38.65 USD
Zone D:
$22.74 – $34.09 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.