Sales Account Manager

Los Angeles, CA
October 14, 2024
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Job Description

Ghost is a private B2B marketplace that helps top global brands expand their distribution. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock alternative channels for surplus inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac), Ghost is one of LA’s fastest-growing startups.

As an Account Manager at Ghost, you’ll build and manage relationships with buyers, helping them maximize the value of our platform. This role offers significant growth and learning opportunities in a fast-paced startup environment. The Account Manager position will be on a contract basis with the potential for permanent employment, to be reviewed after three months.

About the Role

As part of the sales team, you’ll take full ownership of the sales cycle, from business development to closing deals, driving growth, and building long-term customer relationships. Your responsibilities will include:

Sales Ownership & Execution

    • Own the entire sales process, advancing opportunities from qualified leads to closed revenue.
    • Develop and execute strategic sales plans aligned with company objectives, consistently meeting or exceeding sales goals and quotas.

Customer Engagement & Relationship Building

    • Build and maintain strong, long-lasting customer relationships, identifying and engaging with clients to understand their needs.
    • Communicate the value of Ghost’s platform to potential partners, gathering market feedback to improve our offerings.

Cross-functional Collaboration & Market Insights

    • Work closely with other departments to ensure seamless customer service and to maximize sell-side opportunities.
    • Share market intelligence, customer feedback, and business insights with the team to shape future products and innovations.
    • Monitor and analyze market trends and competitors to adapt strategies and inform pricing decisions.

CRM & Record Keeping

    • Maintain comprehensive sales records in the CRM, ensuring accuracy in tracking client -milestones, including inventory cycle needs.

Professional Development & Industry Presence

    • Seek out opportunities for professional growth, staying up to date on industry trends and sales strategies.
    • Actively participate in industry conferences and trade shows to promote Ghost’s products and expand your network.
    • Regularly travel to customer sites, strengthening partnerships, identifying new opportunities, and deepening customer understanding.

About You

Experience & Skills

    • 5-7 years of relevant experience in Sales required (preferably within retail eg apparel, footwear, home, beauty etc).
    • Strong skills in Google G Suite. Familiarity with HubSpot is strongly preferred, if not knowledge of similar CRM platforms is a must.
    • Tech-savvy – experienced and knowledgeable in using multiple channels/verticals.

Communication & Relationship Management

    • Exceptional communication skills – strong written and verbal communication with attention to detail.
    • Strong ability to build relationships and negotiate effectively.
    • Relationship management – ability to quickly understand the Ghost customer and gain a deep understanding of industry and customer needs. You are inherently curious about the client’s needs. 

Strategy & Analytical Thinking

    • Ability to analyze market dynamics and translate insights into actionable business strategies.

Work Ethic & Operational Excellence

    • Committed to operational excellence – known for high-velocity execution, effectively balancing long-term business goals with short-term needs.
    • Results-driven and self-motivated.
    • Self-directed – works with team members to move the ball forward without someone looking over your shoulder.

Preferred Qualifications

    • Has a book of business with a proven track record of generating $100k+ a month of GMV

Benefits we offer: 

  • Medical, Vision, and Dental with some plans covered at 100% 
  • Competitive compensation and equity structure
  • 401K 
  • Unlimited PTO 
  • Monthly catered lunch

In addition to a competitive base salary, equity, and a range of benefits, we offer a dynamic work environment that fosters growth and collaboration. The base salary range for this role is $60,000 per annum. Additionally, Account Manager’s can earn up to $60k commission per annum based on performance.