Seaware Analyst

New York City, NY
March 13, 2025
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Job Description

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we’re now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 21 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ROLE OVERVIEW

We are currently seeking a driven professional with an existing analytical background in the Seaware platform to join the Lindblad Seaware Analyst team. This role works closely with our business teams and IT. In this role, the Seaware Analyst will provide support to the Seaware end users and build business rules within Seaware to support Lindblad’s product.

This role will be responsible for the configuration and build, recommendation of improvements, and testing of the Seaware reservations platform to ensure that it meets the current and future needs and preferences of all business stakeholders. The position will capture requirements on gaps and improvements, planning, training, testing, and delivery of new functionality, in addition to the ongoing support and troubleshooting of the software.

RESPONSIBILITIES

  • Develop a complete understanding of the Lindblad business model and the uses of the Seaware platform.
  • Work on product build and configuration, taking in business requirements, developing business rules, and troubleshooting issues on a daily basis.
  • Manage backlog items and prioritization using Jira software to track delivery and testing of the items and to support communication and training of the deliverable to the business stakeholders.
  • Collaborate and coordinate with our Seaware users in the Call Center/Reservations, Guest Services, Operations, Expedition Development, Accounting, Sales, Marketing, and IT departments to determine the needs and gaps of the reservation platform.
  • Serve as primary subject matter expert (SME) on the reservations platform to provide suggestions to end users on optimal use and configuration of the various application modules.
  • Serve as primary liaison between our business partners and software vendors to track opportunities and product enhancements and manage bug fixes.
  • Stay up to date on Seaware features and new releases and document use cases for introducing those features to our organization. Work with internal stakeholders to help them create User Acceptance Tests to validate system functionality.
  • Manage and maintain application permissions, including user roles and permissions within Seaware, and perform regular audits of system permissions to ensure the users are within compliance.
  • NOTE: This role will occasionally need to be available for after-hours support in case of last-minute requests or emergency response.

MINIMUM QUALIFICATIONS

  • 2+ years of experience using the Seaware reservations platform
  • Business Analyst experience, specifically, the ability to detail a software system and how it functions, the creation and execution of test cases, and the ability to train others.
  • Experience managing communications with outside sources in relation to the integrations of the reservation platform
  • Strong attention to detail and consistent delivery of quality results
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills, including an ability to communicate complex analytical concepts to various audiences and document processes
  • The ability to be proactive and work independently, as well as with others in a team environment

PREFERRED QUALIFICATIONS

  • Understanding of Seaware business rules, interfaces, and integrations
  • Solid understanding of operational and analytical reporting requirements
  • Basic understanding of Software Development Life Cycle (SDLC) process and methodology

OUR BENEFITS

• Travel benefits for employees and their family 

• Health insurance including Medical, Dental, Vision

• 401(k) plan with employer match

• Long-Term Disability, Life & AD&D Insurance

• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care

• Pre-Tax Commuter Benefit

• 7-8 Paid Holidays

• 2-3 Floating Holiday Options (pro-rated per start date)

• Up to 15 days of vacation (pro-rated per anniversary year)

• Parental Leave

• Sick/personal days per city & state ordinance

• Pet Insurance discount

COMMUNICATION SKILLS

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate–both in writing and orally–with a professional demeanor.

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.

COMPENSATION STATEMENT

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate’s region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.