Senior Manager, Sales Enablement

Job Description

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is looking for a new Senior Manager, Sales Enablement to drive our Sales Enablement function forward. You will manage one analyst and report directly to our Senior Director of Revenue Operations. Your primary goal is to increase win rates and decrease deal duration; increase the overall effectiveness of the sales team. We are looking for someone with healthcare technology sales experience who is seeking a hands-on selling role for their next opportunity. The right person for this role has demonstrated success in their career in moving deals forward and knows how to build decks and craft pitches that close deals. We are looking for previous experience in selling new products in a highly competitive market. Strong candidates for this role will have excellent problem solving capabilities that use innovative solutions to solve sales problems. The ideal candidate for this role is ambitious, hungry, growth-oriented, and wants a new exciting challenge in their sales career. 

Responsibilities

• Develop, refine, execute, support the sales team in GTM strategies in collaboration with Sales Engineering, Customer Experience, and Product Marketing
• Develop and implement sales enablement programs, initiatives, strategies, and processes 
• Partner with the AEs to uncover their needs and equip them with the tools and resources they need in order to succeed
• Build effective sales decks and develop pitches customized to the prospect. Present pitches directly to prospects or train the AE on the pitch that you developed 
• Maintain a mindset of innovation; stay up to date with the latest sales enablement best practices, methodologies, techniques, and tools
• Insure sales team is meeting expectations in terms of their skills and knowledge

Requirements

• 6-10 years of relevant experience
• Proven track record of upleveling experienced healthcare sellers
• Experience selling a technology solution to enterprise healthcare systems in a highly competitive landscape
• Previous people management experience
• Strong presentation skills; persuasive, able to clearly articulate complex ideas 
• Strong attention to detail; able to create aesthetically pleasing decks
• Expert with Salesforce, Excel, PowerPoint, and Google Workspace 

Bonus

• Experience working for a SaaS company
• Experience with healthcare system consulting
• Experience working for a venture-backed startup

Our Expectations

• Within your first 30-90 days you will execute the following, in addition to other items:
• Get familiar with the Artera product and sales team
• Start building collateral with support from Sales and Product Marketing teams
• Become versed in who are our customers, our call points
• Understand the value props for the call points
• Start listening to sales calls, sitting in with the team 
• Support sales leadership in building resources and identifying gaps
• Complete demo certification
• Build and deliver the content leading portion of sales calls 
• Kickoff training sessions on an as needed based on current initiatives

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).

Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.

If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office’s norms and the specific job requirements.

WORKING AT ARTERA 

Company benefits – Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development – Manager development cohorts, employee development funds

Generous time off – Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) – We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.