Senior Quality Engineering Manager – Retail & Consumer Products

Job Description

JOB DESCRIPTION
This position is responsible for global management in the Retail and Consumer Products Quality organization, typically reporting to the Director of Global Technical Services. The Senior Quality Engineering Manager provides leadership and development of a high-performing team consisting of staff that includes other leaders to meet stakeholder expectations. Responsibility includes development and implementation of projects/initiatives to meet Enterprise and Quality Strategies. This role requires demonstrated working knowledge of Project Management, Process Improvement/Lean Sigma Principles, Audit and CAPA Tools and Techniques, Management Systems as well as Accreditation/Regulatory requirements.
This is a hybrid role requiring 3 days per week onsite at our Lowell, AR location.
RESPONSIBILITIES

• Maintain multiple accreditations as well as meet business requirements, establishes, develops and implements regional and global programs, quality policies, quality procedures, and performance controls; maintains UL Quality Management System to ensure compliance at the enterprise-wide level.
• Fulfill business and accreditation/regulatory requirements at a local, regional and global level across UL locations and schemes, ensures internal audits, corrective and preventive actions are performed, and initiates process improvement initiatives based on Key Performance / Business Indicator performance and internal / external assessments results.
• Monitor regional business / quality performance and improvement, participates in management reviews and internal and external assessments; collaborates with regional and global stakeholders to ensure development and implementation of monitoring/measurement techniques, ensuring that performance and quality of services conform to established standards while enhancing customer satisfaction.
• Achieve measurable business results, increase consistency, and maintain integrity of UL operations, takes leadership in driving continuous improvement enterprise-wide by identifying and assuring implementation of process improvements.
• Fulfill Enterprise and Quality Strategy objectives/initiatives, leads teams for implementation and deployment of projects to successfully meet objectives/initiatives.
• Fulfill business and department objectives and results manages regional budget, schedules and personnel.
• Responsibly implement corporate policies, performance requirements as well as quality initiatives and plans.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Perform other duties as directed.

QUALIFICATIONS

• University degree (or equivalent) in Engineering or related technical field required.
• 10+ years of experience in engineering quality required.
• 5+ years of management experience required.
• Demonstrated proficiency in quality methodologies, statistical thinking, data systems, and statistical process control.
• Detailed knowledge of the ISO series of standards (e.g., ISO 17020/17021/17025/17065, etc.).
• Ability to develop and implement methodologies for evaluating the approach, deployment and results of process improvements for the region or globally.
• Knowledge of audits, CAPA and Lean Sigma Principles to monitor regional/global issues, audit activities and corrective/preventive actions to ensure proper communication and resolutions are achieved.
• Demonstrated ability to manage multiple, complex, and technical projects.
• Communication skills interfacing with all levels of the organization to ensure consistency and integrity of ULs quality and business systems.
• Mentoring and coaching skills to develop and manage a high-performing team.
• Demonstrated ability to work within a matrix environment and lead multiple, complex, and technical projects with cross regional/functional teams.

What you’ll experience working at UL:

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing.

Learn More:
Curious? To learn more about us and the work we do, visit our company page www.UL.com
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ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We abide by the highest ethical standards to ensure that not only are the products themselves safe, but the supply chains are using ethically and sustainably sourced materials. We build close relationships with our customers, providing advice and expertise to make sure they’re delivering safe products that meet the latest requirements and manufacturing them fairly. Join our team and make your mark on products that shape people’s lives.