Senior Solutions Engineer

New York City, NY
December 17, 2024
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Job Description

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across various markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As a Senior Solutions Engineer for EMS Identity Solutions, reporting to the Director of Graph Solutions, you will help team efforts to win new business and service existing accounts by contributing important technical and product expertise. The Senior Solutions Engineer will influence pre-sales strategy and configure and implement client data flows. You will become an expert in varying requirements and use cases across our broad portfolio of customers and develop the skills to apply EMS Identity Solutions to meet client goals best. Technical expertise is necessary to explain details, answer questions, and architect solutions using EMS technology. In this client-facing role, you will work with the EMS Product Management and Engineering teams to create solutions and enhance EMS Identity products based on customer feedback and market demand. The Senior Solutions Engineer must explain the technology and product positioning to business and technical audiences while maintaining customer relationships.

  • You are a technical product expert during client meetings to explain core EMS Identity solutions and value
  • You will be the technical contact for follow-up questions, integration, and pilot setup and provide documentation
  • Organize and provide responses to functional and technical elements of RFIs/RFPs
  • Manage client data ingestion process for pilots and tests
  • Escalate, track, and solve client implementation issues
  • Access internal systems and tools to fulfill requests for data and analysis
  • Be the technical resource to support ongoing business development projects
  • Document and report internally relevant marketplace insights and client requests to inform future product development
  • Gather technical requirements from clients and work with the product team to architect solutions
  • Configure client solutions using standard EMS Identity products and work with relevant product and engineering teams to develop custom solutions within the product development framework whenever necessary
  • Create reports and presentations to convey EMS value to prospects and clients
  • Maintain active relationships with main client team members
  • Help train new employees on the technical aspects of our products and services
  • You will help identify and communication information both internally and externally

Qualifications

  • You have 5+ years of experience as a Solutions Engineer
  • You are comfortable with SQL, data analysis, and Internet technologies.
  • Technical skills: understanding of web technologies and digital marketing/advertising
  • You can ask critical questions to scope projects, qualify/disqualify opportunities, gather detailed product requirements
  • You can create PowerPoint presentations and reports to convey EMS value
  • You can handle multiple prospect accounts simultaneously

Additional Information

Benefits/Perks

  • Great compensation package and bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Flexible schedule, ability to work remotely, hybrid, or in-office
  • Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people’s agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering…the list goes on. Experian’s people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.

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