Senior Solutions Engineer, ITSM

Job Description

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian is looking for a passionate Pre-Sales Solutions Engineer committed to solving our most complex customer problems and closing our largest enterprise deals.
In the role of Senior ITSM Solutions Engineer, you will help Atlassian disrupt the Service Management market space. Your pre-sales consulting experience plays a crucial role in uncovering customer business needs by assisting them to qualify and adopt Jira Service Management for their service management solution needs. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices. This role also demonstrates thought leadership to frame customers’ strategic direction, propelling them past their hurdles, unlocking additional value for the enterprise, and focusing on valuable outcomes. Through a partnership with other Atlassian Team members, you will utilize your knowledge and experience in the area of Pre-Sales & IT Service Management to deliver value through prescriptive insights and methodologies. You will help our strongest promoters showcase their success to their peers and serve as the tip of the spear in growing the reach of our technologies for new service management use cases and markets.
If you’re a top-performing enterprise Solutions Engineer who is customer-obsessed and understands the role service management plays in making a business successful, this may be your dream job.
Key responsibilities include:

• In collaboration with the Atlassian enterprise sales team, you are responsible for leading customer technical sales engagements. From discovering to assessing client requirements and pain points, your expertise plays a crucial role in mapping client business and technical requirements to Atlassian capabilities.
• Develop, configure and deliver deeply compelling demos and presentations to customers and prospects, clearly communicating the value and differentiation of Atlassian while showing how we unlock latent business value and better ways of working for teams.
• Contribute to Atlassian’s thought leadership, including representing Atlassian at conferences, partner training, and contributing to the Community of knowledge such as white papers, analyst briefings or blog posts.
• Supporting channel partners through various stages of the pre-sales process by providing technical expertise and thought leadership that helps partners effectively reach new customers with Atlassian solutions.

More about you:
We’re looking for a dynamic team member who will both teach and learn from all of us on the Solutions Engineering & Product teams. On paper, you have 5-7 years of experience interacting with enterprise customers in a pre-sales, consulting, or delivery capacity, within the Service Management (ITSM, ITOM, ITBM, ESM) & DevOps solution spaces. Most importantly, you are a creative problem solver who can interpret complex problem statements, boil them down into compelling value-centric solutions, and collaborate with prospects, channel partners, and the Atlassian sales team to accelerate the buyers’ journey. You also have a passion for adopting new ways of working that champion improved support practices that are guided by modern frameworks (ITIL 4, IT4IT, DevOps, and Agile). You’re equally comfortable in both a business and technical context, interacting with C-level executives or talking shop with strong technical audiences. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.
Really want to win us over? Tell us about your experience using Atlassian tools in the wild.
More about our team
You’ll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, and collaborating closely with our sales teams to provide an Enterprise-grade experience to our customers. We’re a get s#$% done global team, built on Atlassian’s core values. If this mirrors how you want to work, then we are excited to have you join the team and help our company grow and change for the better.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate’s skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $152,100 – $202,800
Zone B: $136,800 – $182,400
Zone C: $126,000 – $168,000
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .