Software Support Specialist – Remote (Bilingual: Spanish/English)
Job Description
Job Description Job Description Primary Purpose: Provide client support and technical issue resolution via remote access software tools, email, phone, and messaging Major Tasks and Responsibilities : 1) Provide support to assigned customers using Car-Part software and services, including related third-party applications. 2) Install, update, and configure Car-part on-premise software on customer computers. 3) Provide light training on proprietary software as required for assigned customers. 4) Participate in the resolution of cases and projects outside of assigned customers when available. (Volunteering for Cases and/or Projects) 5) Communicate technical knowledge regarding troubleshooting techniques with the team. 6) Document all support and installation activities in the CRM system per team procedures. 7) Document time spent on weekly activities using company time tracking tools. 8) Communicate effectively with management, coworkers, external customers, always keeping manager informed of any issues and potential problems. 9) Attend team meetings and contribute feedback on issues encountered. 10) Take initiative to learn and expand role. 11) Take initiative to share knowledge and assist others when ever applicable. 12) Perform other tasks and have such other responsibilities as assigned by Car-Part from time to time Essential Knowledge and Skills Requirements: Excellent PC and networking troubleshooting skills Auto-recycling industry/salvage yard knowledge Ability to multi-task Some experience with hardware and software issues on most Microsoft Windows Operating Systems. Some experience with MS Office, including Outlook Express and Outlook Self motivated, detail-oriented, and organized Must be proactive and have excellent follow up skills with the ability to prioritize and possess the ability to work autonomously Strong verbal and written communication and interpersonal skills Patience required with customers not familiar with PCs High-speed internet (cable or telephone) Non-Essential but Valued Skills and Experience: Spanish Speaking Some experience with serial communication networks Some experience with terminals, modem and printers Experience in a Technical Support Call Center Knowledge of Salvage yard operations General automotive knowledge A certified MSCE certified Job Related Physical Requirements Speaking: High – Moderate – Low Sitting: High – Moderate – Low Walking: High – Moderate – Low Lifting: High – Moderate – Low Standing: High – Moderate – Low Hearing: High – Moderate – Low Climbing: High – Moderate – Low Hand Dexterity: High – Moderate – Low Visual Acuity: High – Moderate – Low Job Related Mental Requirements Remembering: High – Moderate – Low Reading: High – Moderate – Low Analyzing: High – Moderate – Low Problem Solving: High – Moderate – Low Company Description “Best Places To Work In Kentucky” winner 2021, 2022 & 2023. Voted a 2023 “Top Workplace” by the Cincinnati Enquirer. Car-Part.com is a Blue Ribbon Small Business Award Winning IT Company located in Ft. Wright, KY. We are a leading provider of software and web solutions for auto recyclers in areas such as inventory searching, web design and hosting, promotion, inventory management, and email services. Our products provide auto recyclers with a comprehensive product suite, which assists them in making their inventory available to all potential buyers including body shops, insurance adjusters, core buyers, and retail customers. Car-Part.com provides outstanding customer support while helping recyclers make it easy for their customers to find the best part based on condition, location, availability, brand, and price. Car-Part.com employees enjoy a great culture, competitive salaries, performance-based bonuses, 401K matching, workplace flexibility, free parking and a casual dress code in a unique software development atmosphere. For full time employees, health care benefits are also available. If you are interested in being part of a high-energy, innovative company, we invite you to submit your resume and explore the opportunities that we have to offer. Be sure to include your salary requirements when applying for this position. Company Description “Best Places To Work In Kentucky” winner 2021, 2022 & 2023. Voted a 2023 “Top Workplace” by the Cincinnati Enquirer. rnrnCar-Part.com is a Blue Ribbon Small Business Award Winning IT Company located in Ft. Wright, KY. We are a leading provider of software and web solutions for auto recyclers in areas such as inventory searching, web design and hosting, promotion, inventory management, and email services. Our products provide auto recyclers with a comprehensive product suite, which assists them in making their inventory available to all potential buyers including body shops, insurance adjusters, core buyers, and retail customers. Car-Part.com provides outstanding customer support while helping recyclers make it easy for their customers to find the best part based on condition, location, availability, brand, and price.rnrnCar-Part.com employees enjoy a great culture, competitive salaries, performance-based bonuses, 401K matching, workplace flexibility, free parking and a casual dress code in a unique software development atmosphere. For full time employees, health care benefits are also available. If you are interested in being part of a high-energy, innovative company, we invite you to submit your resume and explore the opportunities that we have to offer. Be sure to include your salary requirements when applying for this position.
