User Profile System Administrator

Washington DC
December 20, 2024
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Job Description

Leidos is seeking mid-level System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations and networks. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will deploy, operate and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network. In this role, the administrator work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

Why Leidos?

  • Leidos Life promotes excellent work-life balance. You can make an impact and have time for your well-being.
  • Leidos offers many opportunities for career development and advancement.
  • Learn more about the benefits we offer: https://www.leidos.com/careers/pay-benefits.

Successful candidates must possess the following skills: 

  • Individuals in this role may be required to remotely log into the end users’ endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
  • Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems from service outages.
  • Deploy, operate and maintain the user profile management system to ensure roaming user profiles 
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to complex technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
  • Mentor junior teammates and may supervise others.
  • Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with initial troubleshooting, triage, and outage classification during non-duty hours.

Basic Qualifications

  • Experience with interacting with customers to handle complex service inquiries and problems.
  • Experience working as a Tier 2 system administrator: knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software.
  • Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management.
  • Knowledge of IC IT standards and best practices. 
  • Experience deploying, operating and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise
  • Experience with Scripting/Automation using PowerShell or other scripting languages
  • Experience with log reviews, incident analysis, and identification of issue trends.
  • Experience troubleshooting issues in a growing environment.
  • Time management skills.
  • Strong oral and written communications skills.
  • Track record of working effectively within a team, and support to peers toward improved processes and results.
  • Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
  • Experience reviewing work products from peers for consistency and accuracy.
  • Experience supervising and mentoring others in a small team setting
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).

Education:

  • The candidate must have Bachelor’s Degree with 4+ years. Additional experience may be substituted in lieu of a bachelor’s degree/

Clearance:

  • Due to the nature of the government contracts we support, US Citizenship is required.
  • TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a poly.

Desired Certifications

  • Ivanti User Workspace Manager Administrator certification or equivalent AppSense certification
  • ITIL Foundation certification
     

Original Posting Date:2024-10-29

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $72,150.00 – $130,425.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.