User Researcher

Job Description

We need a User Researcher to join us in Boston.

We are looking for an expereinced User Researcher to help us redefine how insurance works for the entrepreneurs and small business owners who are the lifeblood of the US economy.

You will lead research in a fast-paced, cross-functional and innovation-driven environment.

You will be joining our highly skilled user research team, whose mission is to drive customer and business value through high quality, high impact user research. The user research function sits within our talented global Customer Experience Team (UK & US) alongside the Customer Insight and UX Product Design functions.

As a User Researcher, you will:

• Identify the most impactful research opportunities. You will align research questions with customer opportunities, business objectives and market challenges, demonstrating a deep understanding of the desired success metrics.
• Design and execute user research of the highest quality. You will define clear learning goals and hypotheses, select appropriate methodologies, and analyze findings with integrity.
• Deliver clear and actionable recommendations. You will regularly communicate strongly evidenced next steps to a variety of collaborators and stakeholders.
• Leverage existing data. You will proactively utilise customer data from various sources (customer insight, NPS, CSAT) in order to make informed research decisions.
• Maintain pace and agility. You will prioritise the most pertinent research needs and set accurate expectations your colleagues can confidently rely on.
• Demonstrate high agency. You will proactively address limitations, explore alternatives to blockers, and adapt to challenges.
• Contribute to the research function’s practice. You will participate in the team’s peer review practice, support UX Product Designers with their research projects, and bring relevant news about developments in our field.

We are looking for someone who:

• Has at least 2 years of experience as a user researcher
• Can effectively advocate for the customer while balancing business needs and constraints
• Is comfortable collaborating with a variety of departments (digital product, data, commercial, marketing) and building strong relationships to influence decision-making
• Has a passion for product discovery and a desire to experiment with different approaches
• Is a lifelong learner, who is committed to deepening their skills as a researcher 
• Possesses a proactive and results-oriented mindset, and is capable of working independently and as part of a team
• Experience in a growth-focused company would be beneficial but not essential

Here are some of the great benefits and perks that come from being a Simply Business employee:

-Group plan for medical, dental, vision, and prescription drug coverage

-Short term disability, long term disability, and life insurance coverage

-Participation in the Company’s bonus program-Participation in 401(k) plan with a 5% employer match

-Commuter benefits to help cut down on parking and public transit costs

-25 days of vacation time plus 10 sick days and 10 company holidays

-A genuine investment in your learning and development-Regular team outings and volunteer opportunities 

-An awesome office space

-A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.

Simply Business is an equal opportunity employer. We’re committed to welcoming and helping employees grow within an inclusive & diverse culture. And that commitment starts with our interview process. 

Once you apply, your info will be reviewed by a team with a mix of levels and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you’ll have the opportunity to meet a variety of people throughout the process. Get excited!

Most of our first round interviews will take place over Zoom. In subsequent interviews, there may be an opportunity/expectation to meet team members in person. 

If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom first regardless – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at [email protected].

Please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above. Want more info on working at Simply Business? Check out our careers page: simplybusiness.com/careers/